Jayajit Swain
Sr. Relationship Manager
Gurgaon
Summary
Highly skilled and dependable professional with a strong track record of meeting objectives and providing excellent customer service. Known for efficiency, dependability, and success. Seeking a full-time position that will allow utilization of interpersonal skills, time management abilities, and problem-solving capabilities. Organized and reliable candidate excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to help the team achieve its goals. Attention to detail and strong organizational skills enable handling multiple tasks simultaneously with a high level of accuracy.
Overview
5
5
years of professional experience
Work History
SR. RELATIONSHIP MANAGER (HNI) – CLIENT ENGAGEMENT
POLICYBAZAAR INSURANCE BROKERS PVT. LTD.
10.2022 - Current
- Expertise in promoting investment, term and health insurance policies through personalized consultations and strategic digital marketing initiatives.
- Proficient in delivering and managing high-value services tailored for High Net-Worth Individual (HNI) clients, ensuring exceptional client satisfaction and loyalty.
- Coordinates with Sales Head and Technical service groups to ensure on-time service delivery.
- Increase team output by skillfully leading the executive team to achieve the KPI.
- Familiar with insurance management software and CRM tools to support operational workflows.
- Effective in coordinating with underwriting, claims, and marketing teams for seamless operations.
- Experienced in utilizing Matrix 2.0 for effective sales tracking and performance management.
TERRITORY BUSINESS MANAGER
STEDMAN PHARMACEUTICALS PVT. LTD.
03.2021 - 07.2022
- Knowledgeable in FDA regulations and Good Manufacturing Practices (GMP) to ensure adherence throughout operations.
- Experienced in streamlining workflows and implementing best practices to improve productivity and reduce costs.
- Skilled in analyzing operational data to identify trends, assess performance, and inform strategic decision-making.
- Skilled in utilizing analytical tools to track KPIs, assess operational performance, and provide actionable insights for continuous improvement.
- Effective in working with R&D, quality assurance, and sales teams to ensure seamless product development and delivery.
- Experienced in coordinating with suppliers, manufacturers, and distribution partners to ensure efficient supply chain operations.
FREIGHT OPERATION MANAGER
KARTIKEYA LOGISTICS AND TRANSPORT.
08.2019 - 02.2021
- Expertise in coordinating and optimizing freight operations, including inbound and outbound logistics to ensure timely delivery.
- Strong ability to negotiate contracts and maintain relationships with suppliers and carriers to optimize service levels and costs.
- Proficient in managing budgets, monitoring expenses, and implementing cost-saving initiatives to enhance profitability.
- Experienced in leading and mentoring cross-functional teams to achieve operational goals and improve performance.
- Committed to providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring satisfaction.
- Taking care of important clients like Vedanta and Kalinga Transport, among others.
Education
B.COM -
EKAMRA COLLEGE (UTKAL UNIVERSITY)
Bhubaneswar, OdishaSkills
Interpersonal skills
Team handling
Client servicing
Proactive
Problem-solving
Project Research
Adaptability
Multi-Channel Communication
Accomplishments
- Participated in Greenathon 10km marathon.
- Runner’s up in Ekamra College Cricket Tournament.
- Received certificate of certified advance excel course from Henry Harvin institute.
- Secured 2nd position in the shot-put game at Ekamra College Athletic Fest.
- Secured 3rd position in the discus throw at Ekamra College Athletic Fest.
Leadership Experience
- Part of the sports committee at Ekamra College.
- Captain of the Cricket team at College.
- Head of cultural society at College.
- Worked as a member of the SP Commerce Hub cultural club.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)
Timeline
SR. RELATIONSHIP MANAGER (HNI) – CLIENT ENGAGEMENT
POLICYBAZAAR INSURANCE BROKERS PVT. LTD.
10.2022 - Current
TERRITORY BUSINESS MANAGER
STEDMAN PHARMACEUTICALS PVT. LTD.
03.2021 - 07.2022
FREIGHT OPERATION MANAGER
KARTIKEYA LOGISTICS AND TRANSPORT.
08.2019 - 02.2021
B.COM -
EKAMRA COLLEGE (UTKAL UNIVERSITY)
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