Jayakanthan S

• Handling exceptional case of Automation Process and worked in 3 project (Nike, Robin and PFP)
• Training artificial intelligence by ml model
• Analyzing data & systematically escalate problems
• Analyze and detect exceptions
• Incorporated data to understand and translate complex business problems into machine learning problems.
• Identified new problem areas and researched technical details to build innovative products and solutions.
• Transformed raw data to conform to assumptions of machine learning algorithm.

• Troubleshooting technical issue escalate issue if required
• Conformance Award and Tool used - CS Tool
• Analysis & Query handling
• Worked - Phone, Mail and Chat
• Support Chat - UK customers
• Support Phones Prime & Prime Videos for European Countries
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Provided primary customer support to internal and external customers.
• Researched data in system for customer inquiries, product descriptions and specifications.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Worked as Team Lead & Franchisee Manager.
• Tool used Excel, vlookup, Tech-Excel, KYC & BOT tool.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Contributed to industry events and trade shows to showcase products and gather industry intelligence.
• Performed website content management tasks to enhance company marketing techniques and promote brand exposure.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Identified revenue opportunities by collaborating with distribution partners.
• Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Identified business development challenges and customer concerns for proactive resolution.

GPA: 7.62

• Professional development completed in Software Engineering