Jaya Krishna Gaddam
Vijayawada
Summary
Dedicated Customer Relations F&B specialist adept at managing customer service operations and resolving conflicts with a focus on positive experiences. Monitors feedback and performance metrics to implement actionable improvements. Cultivates strong relationships with clients and team members to ensure seamless service delivery.
Overview
13
13
years of professional experience
Work History
Customer Relations F&B (Remote)
Food Squad Pvt Ltd
Hyderabad, India
05.2025 - Current
- Plan, organize, and deliver onboarding and refresher training programs for CRM staff.
- Identify training needs through performance analysis, feedback, and quality metrics.
- Develop and update training materials, manuals, and presentations as per process or menu changes.
- Train teams on customer service excellence, communication skills, and product knowledge.
- Monitor staff performance, track KPIs, and provide coaching to close skill gaps.
- Coordinate with restaurant in-charges, team leaders, and quality teams to ensure smooth operations and communication.
- Maintain training records, attendance, and performance reports, while supporting continuous learning and development.
Assistant Manager Bistro
Le Frenchie Bistro & Cava
Limassol, Cyprus
03.2022 - 06.2024
- Supported operational strategy development to improve efficiency and productivity.
- Guided and supervised junior staff, including performance reviews, and daily task support.
- Ensured compliance with company policies, safety standards, and quality guidelines.
- Managed customer service operations, including escalations, complaints, and conflict resolution.
- Monitored customer satisfaction through feedback analysis and implemented improvements.
- Acted as a liaison between frontline staff and senior management to ensure smooth communication and execution.
F&B Executive
Ibis Chennai City Centre
Chennai, India
04.2018 - 03.2019
- Planned and coordinated food and beverage operations for events and daily service.
- Assisted with menu planning, quality control, stock monitoring, and supplier coordination.
- Managed daily operations, including staffing, shift scheduling, inventory, and cost control.
- Analyzed sales reports and customer feedback to improve service and performance.
- Implemented strategies to reduce wastage, control portions, and improve profitability.
- Conducted kitchen equipment inspections to ensure proper maintenance and safety.
- Trained staff on food handling, menu knowledge, and customer service standards.
Team Leader F&B
Novotel & Ibis Chennai OMR
Chennai, India
06.2017 - 03.2018
- Supervise daily food and beverage service to ensure smooth operations.
- Lead and support service staff, ensuring proper staffing and performance during shifts.
- Maintain high standards of customer service, hygiene, and food safety.
- Coordinate with kitchen and other departments for timely and quality service.
- Handle guest complaints and resolve service issues professionally.
- Train staff on service standards, menu knowledge, and hospitality etiquette.
- Monitor stock, wastage, and cost control to meet operational targets
Associate & Leader F&B
Ibis Chennai Sipcot
Chennai, India
05.2014 - 03.2017
- Greet guests warmly, and take food and beverage orders accurately.
- Serve food and drinks promptly, while following hotel service standards.
- Maintain cleanliness and proper setup of tables, service stations, and dining areas.
- Have a good knowledge of the menu, ingredients, and daily specials.
- Ensure high levels of guest satisfaction, and handle basic requests or complaints politely.
- Follow food safety, hygiene, and sanitation standards at all times.
- Coordinate with kitchen and bar staff to ensure timely and correct service.
- Clear tables, process bills, and assist guests until departure.
F&B Attendant
Hyatt Regency Chennai
Chennai, India
04.2013 - 01.2014
- Assist in setting up and clearing dining areas, banquets, and service stations.
- Serve food and beverages according to hotel standards and guest requirements.
- Maintain cleanliness, hygiene, and safety in all service areas.
- Support waiters and supervisors during peak service hours.
- Ensure proper handling and storage of food, beverages, and equipment.
- Follow hotel policies, SOPs, and food safety regulations.
- Provide courteous, prompt, and professional service to guests.
Education
Hotel Management - Bachelor of Hotel Management
Siddhartha Institute of HM&CT
Vijayawada, AP2013
Training - Industrial Training in Food & Beverage Service
Novotel Vishakapatnam
Visakhapatnam, AP2012
Skills
- Customer relationship management
- Training program development
- Conflict resolution
- Inventory control
- Team leadership
- Feedback analysis
- Problem-solving
- Active listening
- Calm under pressure
- Commitment to excellence
- Public speaking
Languages
English
Advanced
C1
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Telugu
Proficient
C2
Interests
- Watching motivational quotes and getting inspired
- Cooking food during free time
- Visiting malls to explore events and small programs
- Listening to music to relax and reduce stress
Timeline
Customer Relations F&B (Remote)
Food Squad Pvt Ltd
05.2025 - Current
Assistant Manager Bistro
Le Frenchie Bistro & Cava
03.2022 - 06.2024
F&B Executive
Ibis Chennai City Centre
04.2018 - 03.2019
Team Leader F&B
Novotel & Ibis Chennai OMR
06.2017 - 03.2018
Associate & Leader F&B
Ibis Chennai Sipcot
05.2014 - 03.2017
F&B Attendant
Hyatt Regency Chennai
04.2013 - 01.2014
Hotel Management - Bachelor of Hotel Management
Siddhartha Institute of HM&CT
Training - Industrial Training in Food & Beverage Service
Novotel Vishakapatnam