Jayakrishna Pralayakaveri

Look forward to associate myself with an organization where there is a scope for contributing and upgrading my skills and experience for the development of self and organization.

Having 5+ years of IT experience in the field of Application Support(L1 and L2). Communicated with client on various technical issues and requirements. Worked as a Incident Mgmt. and root cause analysis and resolve within SLAs Finding root cause analysis and fixing the issue Excellent Programming and Analytical skills Interest & Ability to learn new things Outstanding ability to work under pressure

• HCL Technologies, Senior Software Engineer, 05/22, Present
• AltiZone Info Solutions Pvt. Ltd, Software Engineer, 10/18, 04/22

• Global Advisor Application (GAA), GM-ONSTAR, 11/18 to 04/22, RapidSQL, Putty, Secure CRT, HP server Automation, PgAdmin, CA Workload Automation, Toad for Oracle 13.1
• Deutsche Bank, Deutsche Bank, 05/22 to Present, DAP, GENEOS, DB-RUN, OPENSHIFT, DB-ORBIT, Service Now, ITIL

• Provide production support for the GM Onstar GAA Application, which is the front end advisor screen where the advisors would be call center executives who would be logging into their respective machines and track the customer’s calls.
• Join calls for solving production issues faced in our GAA application.
• Releases would be held periodically and I would be responsible to perform the release steps outlined to be done.
• Regular day-to-day activities include – preparing Batch dashboards, Executing Special CRs and Regular Restarts of GAA Application.
• Inform the Command Control Center regarding the activities we perform.
• In case of any issues, perform a break-fix to solve the issue as soon as possible.
• ID administration, Handling sev-4 tickets and Batchwork.
• 24/7 I am assisting with Instant payments for Deutsche bank transactions.
• I used to communicate with my clients through calls and mails.
• I am aiding Deutsche bank with inbound and outbound transactions.
• Strengthened client relationships through effective communication and prompt resolution of concerns.
• Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
• Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.

Google Cloud Certified