Jayakrishnan Nair
Business Assurance
Trivandrum
Summary
Professional with over 25 years of expertise in implementing and sustaining quality frameworks, information security management systems, governance and risk control frameworks, business continuity management systems, environmental management systems, and service management systems within the IT/ITES domain. Successfully leads comprehensive internal and external audits across these diverse domains, showcasing a track record of excellence and ensuring compliance. Thrives in dynamic and complex environments, consistently delivering exceptional results while driving excellence.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
11
11
Certifications
Work History
Group Manager - Quality and Business Assurance
Allianz Technology India
04.2021 - Current
- End-to-End Business Assurance: Responsible for business assurance initiatives of AZT India, leading to 10% improvement in compliance rates
- Certifications & Compliance: Successfully led organization to achieve and maintain six critical certifications (CMMI for Dev, Management System's for Quality (ISO 9001), Information Security (ISO 27001), Business Continuity (ISO 22301), Service Management (ISO 20000) and Environmental Management (ISO 14001), contributing to 100% compliance rate and enhancing client trust. In addition, in the process of implementing Energy Management System (EMS), Personal Information Management System (PIMS). ISO 31000 serves as a foundation for risk management, providing geneal principles and guidelines for all ISO standards.
- Audit Management: Directed management of over 400 audits annually, achieving 95% success rate in on time completion rate of internal and external audits, and reducing audit-related non-conformities by 10%.
- Consulting & Support: Provided expert consulting support to Allianz entities globally, resulting in increased adoption of best practices.
- Responsible as Risk Owner for "Quality" for Allianz Technology Delivery Pillars
- Risk Mitigation: Collaborated with cross-functional teams to identify and mitigate risks, leading to reduction in risk exposure .
- Strategic Risk Assessments: Conduct comprehensive risk assessments and gap analysis, providing strategic recommendations to senior management for informed decision-making.
- Evaluated emerging risks to proactively address potential threats before they materialized into significant losses.
- Framework Development: Engineered and deployed robust frameworks, policies, and procedures, cutting audit cycle times by 25% and improving operational efficiency by 20%.
- Continuous Improvement: Proactively identify areas for improvement, recommending and implementing corrective actions to elevate quality, security, and risk management practices.
- Stakeholder Engagement: Cultivated strong relationships with stakeholders, aligning audit objectives with organizational goals, leading to 97% stakeholder satisfaction rate and increase in audit effectiveness.
- Training & Development: Led training and development programs to strengthen the capabilities of implementation and audit teams, ensuring adoption of best practices and consistently delivering high-quality audits.
- Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
- Negotiated contracts with vendors and suppliers, securing favorable terms beneficial to organization's bottom line.
- Responsible as Risk Owner for "Quality" for Allianz Technology Delivery Pillars
- Designed custom training programs to educate employees on best practices in managing risks within their respective roles.
Senior Manager - Quality & Information Security
Allianz Technology India
04.2016 - 03.2021
- Implementation of Standards in Organization: Led the Implementation of CMMI Dev, Quality Management Systems (ISO 9001) and Information Security Management Systems across Allianz Technology India and Allianz Services India.
- Developed and established operational standards, policies, and procedures to enhance organizational efficiency.
- Consulting & Support: Provided expert support to Allianz Indonesia, successfully guiding them to achieve CMMI Level 3 certification.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Risk Mitigation: As a member of Risk Committee, collaborated with cross-functional teams to identify and mitigate risks.
- Continuous Improvement: Proactively identified areas for improvement, recommending and implementing corrective actions to elevate quality, security, and risk management practices..
- Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
Assistant Manager /Manger Quality
Allianz Technology India
03.2006 - 04.2016
- Implementation of Standards and creating a Quality Culture: Created a Quality Culture in the organization and implemented CMMI Dev and Information Security Best Practices (ISO 27001) for Allianz Technology.
- Consulting & Support: Provided expert support to AZT UK in their CMMI Level 3 and CMMI Level 5 journey, successfully guiding them to achieve both Level 3 & 5 certifications.
Project Lead
HCL Technologies
02.2004 - 03.2006
- Oversaw Delivery and Quality Assurance for projects valued at over $ 1 million, achieving client satisfaction rate of 92%.
- Developed comprehensive implementation plans in collaboration with Program Manager, incorporating ROI analysis, cost-benefit assessments, and risk management strategies.
- Conducted in-depth risk assessments to identify constraints and devise effective mitigation strategies.
- Trained and mentored 50+ junior team members, improving their performance by 20% and contributing to overall project success.
- Conducted post-project evaluations to identify lessons learned and opportunities for process enhancement.
Consultant
iGATE
06.2003 - 02.2004
- Collaborated with cross-functional teams of business analysts, developers, and technical support professionals to define comprehensive list of requirements for new applications.
- Partnered with project managers, developers, quality assurance teams, and customers to troubleshoot and resolve technical issues, ensuring seamless project progression.
- Developed and tested troubleshooting methods, creating innovative solutions and documenting resolutions for inclusion in knowledge base, enhancing support team efficiency.
- Coordinated with hardware and system engineering leads to gather and refine system requirements, ensuring alignment with project goals and technical specifications.
- Communicated technical development stages and provided design support to businesses and stakeholders, fostering collaboration and ensuring on-time project execution.
- Reviewed project specifications and designed technology solutions that met or exceeded client expectations, delivering high-quality outcomes.
System Analyst
HTC
04.1998 - 06.2003
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall system performance.
- Led design workshops with users to gather requirements and perform gap analysis, ensuring alignment between user needs and system capabilities.
- Investigated and resolved system issues, improving functionality and enhancing usability for end-users.
- Assessed, defined, and documented project scope, ensuring clarity and alignment with business objectives.
- Resolved user issues by addressing or escalating problem tickets, ensuring timely and effective resolution of technical challenges.
- Established technical specifications and coordinated with software programmers to ensure accurate and efficient production.
Education
MBA: Master of Business Administration -
University Of Madras
07.1995 - 10.1997
Bachelor of Science - Physics, Mathematics & Chemistry
Mahatma Gandhi University
07.1992 - 06.1995
Skills
- Information Security (ISO 27001)
- Business Continuity Management (ISO 22301)
- Quality (CMMI, ISO 9001, 20000, ITIL)
- Risk Frameworks (ISO 31000)
- Risk management and Governance
- Process development and implementation
- Program and Project Management
- Agile (Scrum, LeSS, SAFe, Kanban)
- Internal & External Audit Leadership
Certification
ISO 27001 Lead Auditor
Timeline
Group Manager - Quality and Business Assurance
Allianz Technology India
04.2021 - Current
Senior Manager - Quality & Information Security
Allianz Technology India
04.2016 - 03.2021
Assistant Manager /Manger Quality
Allianz Technology India
03.2006 - 04.2016
Project Lead
HCL Technologies
02.2004 - 03.2006
Consultant
iGATE
06.2003 - 02.2004
System Analyst
HTC
04.1998 - 06.2003
MBA: Master of Business Administration -
University Of Madras
07.1995 - 10.1997
Bachelor of Science - Physics, Mathematics & Chemistry
Mahatma Gandhi University
07.1992 - 06.1995
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