Jayakrishnan Rajesh
Kottayam
Summary
Dynamic professional with extensive experience in project management and team leadership at Wishup. Proven track record in optimizing operational workflows and enhancing client engagement, driving significant business outcomes. Adept in CRM administration and conflict resolution, consistently delivering high client satisfaction and fostering strong relationships across diverse teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Wishup
03.2022 - 09.2025
- Spearhead remote teams, optimizing operational workflows and elevating client engagement to consistently surpass performance metrics and drive business outcomes.
- Currently partnering with a leading Non-Profit Accounting Software Solutions provider, serving as Project Coordinator and Sales Coordinator within the Project Management Team, driving critical operational initiatives.
Senior Online Business Manager
Wishup
03.2022 - 09.2025
- Orchestrated complex client workflows and end-to-end project coordination, delivering seamless project execution and fostering high client satisfaction.
- Currently partnering with a leading Non-Profit Accounting Software Solutions provider, serving as Project Coordinator and Sales Coordinator within the Project Management Team, driving critical operational initiatives.
Customer Support Executive
KFintech
01.2021 - 02.2022
- Developed and deployed clear, impactful communication strategies, resolving complex customer inquiries and fostering positive brand sentiment across social media, app reviews, and direct platforms.
- Orchestrated seamless collaboration with diverse internal departments, expediting resolution of high-priority customer concerns and optimizing escalation workflows.
- Expertly de-escalated critical social media concerns across call, chat, and email, transforming potential crises into positive customer experiences and protecting brand integrity.
- Spearheaded comprehensive online reputation and social media operations, adeptly managing end-to-end escalations across diverse channels.
Senior Customer Service Representative
Synchrony Bank
01.2020 - 06.2021
- Executed advanced collection methodologies for credit card portfolios through targeted outbound and inbound calling, consistently contributing to improved recovery rates and reduced delinquency.
- Cultivated strong customer relationships by expertly negotiating tailored payment solutions and resolution plans, fostering goodwill while securing timely financial commitments.
- Strategically managed both outbound and inbound communications to resolve outstanding balances on Synchrony-affiliated credit cards.
Customer Support Executive
Sitel India Private Ltd
10.2018 - 01.2020
- Delivered critical customer support for Trainline, a leading UK train ticket platform, efficiently resolving inquiries and complex booking issues to ensure seamless travel experiences for customers.
- Spearheaded the sales process for Earthlink ISP, consistently converting qualified leads into new customer accounts and contributing directly to customer acquisition goals.
- Delivered comprehensive support across diverse UK and US processes.
Education
Bachelor of Business Administration - BBA - Business Administration And Management, General
SRM University
Kattankulathur06.2026
Intermediate 1st and 2nd Year - Mathematics, Physics and Chemistry (Science Stream)
Toppers Junior College
Hyderabad, Telangana06.2015
10th Grade - CBSE
Indus World School
Hyderabad, Telangana04.2013
Skills
- Project Management
- CRM Administration
- Team Leadership
- Digital Marketing
- Customer Service
- Social Media Marketing
- Sales coordination
- Conflict resolution
- Operations management
- Process improvement
- Client communication
Certification
• Freshdesk Product Expert Certification
• NISM VA Certification
• NISM VA Certification
Personal Information
Title: Senior Online Business Manager & Team Lead
Accomplishments
34 Five-Star Client Excellence Recognition, Wishup
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Native
Native
Malayalam
Intermediate (B1)
B1
Timeline
Team Lead
Wishup
03.2022 - 09.2025
Senior Online Business Manager
Wishup
03.2022 - 09.2025
Customer Support Executive
KFintech
01.2021 - 02.2022
Senior Customer Service Representative
Synchrony Bank
01.2020 - 06.2021
Customer Support Executive
Sitel India Private Ltd
10.2018 - 01.2020
Bachelor of Business Administration - BBA - Business Administration And Management, General
SRM University
Intermediate 1st and 2nd Year - Mathematics, Physics and Chemistry (Science Stream)
Toppers Junior College
10th Grade - CBSE
Indus World School