JAYAKUMAR KATHIRVEL
Chennai,Tamil Nadu
Summary
Self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer care officer
CMA CGM Globule business service (India) .Pvt.Ltd
Chennai, Tamil Nadu
2021.03 - 2023.09
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Identified individual staff development needs and arranged appropriate training.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Responded to customer requests with friendly, knowledgeable service and support.
- Supervised staff and monitored performance to drive productivity.
Customer care executive
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
Chennai, Tamil Nadu
2020.02 - 2021.03
- Provided professional customer service, offering can-do attitude to all requests.
- Supported smooth workflow by helping staff across multiple store areas.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
Education
Commerce
M.G.R Adarsh Matriculation Higher secondary school
Chennai, Tamil Nadu 2014.07 - 2015.04
Bachelor of Arts - commerce
D.R.B.C.C.C Hindu college
Chennai, Tamil Nadu 2015.06 - 2018.04
Skills
- Customer service
- Effective problem solver
- Cash handling
- Product knowledge
Languages
English
Fluent
Timeline
Customer care officer
CMA CGM Globule business service (India) .Pvt.Ltd
2021.03 - 2023.09
Customer care executive
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
2020.02 - 2021.03
Bachelor of Arts - commerce
D.R.B.C.C.C Hindu college
2015.06 - 2018.04
Commerce
M.G.R Adarsh Matriculation Higher secondary school
2014.07 - 2015.04