JAYAKUMAR KATHIRVEL
Chennai,Tamil Nadu
Summary
Self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer care officer
CMA CGM Globule business service (India) .Pvt.Ltd
Chennai, Tamil Nadu
03.2021 - 09.2023
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Identified individual staff development needs and arranged appropriate training.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Responded to customer requests with friendly, knowledgeable service and support.
- Supervised staff and monitored performance to drive productivity.
Customer care executive
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
Chennai, Tamil Nadu
02.2020 - 03.2021
- Provided professional customer service, offering can-do attitude to all requests.
- Supported smooth workflow by helping staff across multiple store areas.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
Education
Commerce
M.G.R Adarsh Matriculation Higher secondary school
Chennai, Tamil Nadu 07.2014 - 04.2015
Bachelor of Arts - commerce
D.R.B.C.C.C Hindu college
Chennai, Tamil Nadu 06.2015 - 04.2018
Skills
- Customer service
- Effective problem solver
- Cash handling
- Product knowledge
Languages
English
Fluent
Timeline
Customer care officer
CMA CGM Globule business service (India) .Pvt.Ltd
03.2021 - 09.2023
Customer care executive
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
02.2020 - 03.2021
Bachelor of Arts - commerce
D.R.B.C.C.C Hindu college
06.2015 - 04.2018
Commerce
M.G.R Adarsh Matriculation Higher secondary school
07.2014 - 04.2015
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