Summary
Overview
Work History
Education
Skills
Timeline
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JAYAKUMAR MURUGAN

Chennai

Summary

Team Supervisor with 8 years of experience handling a bunch of people with pros and cons on daily basis and building relationship with technical team and accounting team. Always wants to be a part of creativity and innovation in a challenging environment that utilizes theoretical knowledge and practical skills to make organization and myself successful

Overview

10
10
years of professional experience

Work History

Team Supervisor

QWay Technologies
07.2017 - Current
  • Supervising a team of 35, including 20 Insurance Callers, 5 Patient Callers and 10 Analyst profile and taking care of their daily activities like production, quality and leave management as per the service level agreement
  • Coordinating and Delivering to Client support team and supporting client emails on daily basis. Also Attending client calls on weekly basis to share weekly or monthly issues and have the problem resolved
  • Maintained understanding of overall business goals, training new hires and continuing training towards reaching prescribed targets.
  • Developing or recommending and implementing measures to improve productivity, performance, quality and career path for team members.
  • Implemented strategies to have the claims or bills followed up on TAT by monitoring regular workflow and regular collection
  • Joined as Sr Ar Caller and took opportunities twice and received promotion as Group coordinator in 2020 and as a Team Leader in 2022

Sr Ar Caller

ISource Healthcare Management
06.2016 - 07.2017

AR Caller

Omega Healthcare
05.2014 - 06.2015

Education

MBA - Operations Management

KCT Business School
Coimbatore
05.2013

Master of Science - Applied Psychology

Bharathiyar University
Coimbatore
05.2013

B.E - Electronics And Communications

Saveetha Engineering College
Chennai
05.2011

Skills

  • Report Preparation
  • Performance Improvement
  • Problem Solving
  • Resource Allocation
  • Goal Setting
  • Employee Engagement

Timeline

Team Supervisor

QWay Technologies
07.2017 - Current

Sr Ar Caller

ISource Healthcare Management
06.2016 - 07.2017

AR Caller

Omega Healthcare
05.2014 - 06.2015

MBA - Operations Management

KCT Business School

Master of Science - Applied Psychology

Bharathiyar University

B.E - Electronics And Communications

Saveetha Engineering College

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JAYAKUMAR MURUGAN