Jayakumar Ramakrishna Pillai
Kollam, Kerala
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
16
16
years of professional experience
Work History
Relationship Officer
Tropoverse Financial Services
05.2023 - 08.2024
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained and built close relationships with customers through regular contact and visits.
Sr.Accountant
Daiwik Motors
03.2021 - 09.2022
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
- Completed year-end closing processes with controllers and external auditors.
Retail Sales and Service Officer
Unimoni Exchange LLC
02.2016 - 02.2021
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Streamlined service processes for increased efficiency and improved customer experience.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
Jr Executive
Muthoot Finance Ltd
04.2011 - 07.2014
- Developed marketing campaigns for increased brand exposure and customer engagement.
- Conducted market research to identify emerging trends and opportunities for business growth.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
Accountant
NSS Computer Training Centre
04.2009 - 03.2011
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Accounts and Audit Assistant
Harikumar Associates
04.2008 - 04.2009
- Supported timely month-end closing activities through diligent completion of assigned tasks, including journal entries and account analyses.
- Maintained accurate fixed asset records by tracking additions, disposals, depreciation schedules, and reconciliation adjustments as necessary.
- Ensured compliance with tax regulations by accurately preparing required filings within established deadlines.
Education
Diploma In GST - Taxation
GST Centre
Kerala 12.2021
B.com - Commerce
St John's College
Kerala 04.2008
Skills
- Creativity and Innovation
- Marketing knowledge
- Business Development
- Business relationship cultivation
- Customer Relationship Management
- Relationship building and management
- Customer Service
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Arabic
Elementary (A2)
Computer knowledge
Tally
MS Office
Timeline
Relationship Officer
Tropoverse Financial Services
05.2023 - 08.2024
Sr.Accountant
Daiwik Motors
03.2021 - 09.2022
Retail Sales and Service Officer
Unimoni Exchange LLC
02.2016 - 02.2021
Jr Executive
Muthoot Finance Ltd
04.2011 - 07.2014
Accountant
NSS Computer Training Centre
04.2009 - 03.2011
Accounts and Audit Assistant
Harikumar Associates
04.2008 - 04.2009
Diploma In GST - Taxation
GST Centre
B.com - Commerce
St John's College
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