Jayakumar S J

Project: Wellpath

Mar 2025 – Present | Role: Scrum Master.

• ERMA is a web-based electronic health record platform used exclusively by Wellpath facilities. It supports efficient patient care workflows, integrates with facility systems, and complies with certified data exchange standards.
• Responsible for enhancements, support, and testing; delivered new features, and migrated existing functionality in the ERMA application.
• Effectively managed the product backlog, prioritizing high-value items for faster delivery.
• Facilitated core Scrum ceremonies: sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.
• Collaborated with Product Owners to refine requirements and align with business goals.
• Promoted team engagement through structured sprint reviews and planning sessions.
• Implemented performance metrics to track progress and identify improvement areas across project lifecycles.

Project: Deutsche Telekom and Global Cloud Xchange.

Nov 2022 – Feb 2025 | Role: Agile Project Manager || Scrum Master.

• Led the development of PowerApps solutions for procurement, vendor management, leave, and timesheet management, streamlining operations and boosting efficiency.
• Oversaw project planning, resource allocation, timeline tracking, and risk mitigation to ensure timely milestone delivery.
• Facilitated Agile ceremonies to drive team alignment and commitment to sprint goals.
• Used Agile metrics (velocity, burndown charts) to track progress, ensure transparency, and optimize performance.
• Bridged business needs and technical execution by clarifying requirements and priorities.
• Balanced dual responsibilities as Project Manager and Scrum Master, integrating Agile and traditional practices to deliver impactful solutions.

Project: Retail Consumer Mobile App - Best Buy Purchasing, LLC.

Jan 2019 – Oct 2022 | Role: QA Lead → Certified Scrum Master.

• Led the post-purchase squad for Best Buy Mobile Apps (iOS and React Native), enhancing user experience with on-demand information, interactive video support, and streamlined service management.
• Spearheaded QA activities, including test planning, execution, defect tracking, and reporting, ensuring high-quality deliverables.
• Conducted compatibility and functionality testing across iOS and React Native platforms for optimal performance.
• Transitioned to Certified Scrum Master, facilitating Agile ceremonies, and coaching teams on Scrum best practices.
• Tracked team velocity and metrics, ensuring transparent communication with stakeholders for timely delivery.
• Managed two Scrum teams, driving continuous improvement in processes and productivity using SCRUM and KANBAN frameworks.

Project: My Vodafone Gold Mobile App.

Jan 2018 – Jan 2019 | Role: QA Lead.

• Led testing for the migration of a self-service application portfolio to a stable, scalable platform.
• Designed and executed test scenarios and cases based on Figma designs and user stories, ensuring end-to-end functionality.
• Collaborated with development teams for defect tracking and timely issue resolution.
• Provided regular progress updates to stakeholders, ensuring transparency throughout the project lifecycle.

Project : Giant Eagle Mobile App Factory.

Mar 2017 – Jan 2018 | Role: Senior Mobile QA Analyst.

• Led QA for three retail-focused mobile apps, ensuring seamless functionality and user experience.
• Developed and executed test cases, plans, and reports to validate functionality, performance, and usability.
• Conducted compatibility testing across iOS and Android devices for consistent performance.
• Collaborated with cross-functional teams to resolve functionality issues and bugs.

Project: CITI Bank – Global Mobile and Web Application (APAC).

Sep 2013 – Mar 2017 | Role: QA Engineer, QA Analyst, Module Lead

• Spearheaded QA for a multi-country banking application across 10 APAC countries, supporting more than 10 mobile and web apps.
• Specialized in testing payment modules, ensuring compliance with regional regulations, and seamless integration of country-specific features.
• Conducted compatibility testing across iOS, Android, and web browsers for optimal performance.
• Played a key role in the migration of the application from a regional to a global platform.