Jayakumar Thangaraj

Objectives To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and self. Summary of Experience Possessing five years of vast experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows XP, 2003, 2008, 2012, Windows 7, Windows 8, Windows 10 & Windows 11. Expertise Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology. Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software. Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits. Able to work independently and within a team-spirited environment. Attention to details with a desire to create high quality products. Strong presentation skills. Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP,etc., Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. Groups customers by keywords for profiling, sales and marketing campaigns, training. Supports multi-message campaigns via e-mail, mail etc. Driven Systems Administrator with Ten years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

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