JAYALAKSHMI
SAP Administration
Dubai
Summary
Seek to join a customer-centric organization where I can utilize my 13+ years of experience in customer service to foster strong customer relationships, drive customer satisfaction and retention, and develop and implement effective customer service initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Administration SAP
Omron Europe Bv
01.2024 - Current
- Managed end-to-end order processing for Middle East & North Africa (MENA) region, supporting business operations across 14 countries.
- Controlled and monitored the sales order lifecycle, including order entry, validation, release, and closure to ensure on-time delivery.
- Coordinated closely with warehouse and logistics teams for accurate documentation, shipment readiness, and dispatch compliance.
- Assisted distributors by providing lead time, stock availability, and order status using enterprise systems such as SAP, JDE, and internal planning tools.
- Successfully onboarded new distributors, including system enrollment, master data creation, and account setup in SAP.
- Conducted regular finance follow-ups, ensuring timely payment collection and supporting outstanding recovery from clients.
- Handled credit notes, returns, and claim processing, ensuring adherence to company policies and accurate system updates.
- Generated and analyzed monthly sales and invoice reports, supporting management reviews and business performance tracking.
- Ensured invoice accuracy and compliance, coordinating with finance and sales teams to resolve discrepancies promptly.
Customer Service Associate
AVANTOR
07.2018 - 08.2023
- Oversaw end-to-end Supply Chain, warehouse operations, including demand planning, procurement, inventory management, and distribution.
- Responsibilities of all integrated Supply Chain warehouse operations, including demand planning, procurement, processing invoicing, inventory management, reverse logistics activities, transportation, MIS reports etc.
- Collaborated with cross-functional teams to implement process improvements and ensure on-time delivery to customers.
- Processing credit, return and rebill for certain orders; all post order processes and providing resolution to the customer via email and working with the vendor for all the order related issues received from the customer and vendors.
- Conducted regular supplier performance evaluations and negotiated contracts to enhance efficiency and drive quality improvements.
- Utilized SAP and Sales force to track inventory levels, manage purchase orders, and forecast demand accurately.
- Liaison with suppliers and follow-up for timely receipt of Services.
- Follow up with Vendors and distributors for end-to-end supply chain.
- Projected inventory and forecasting the procurement and sales.
- Processed orders and quotations in SAP as per customer requirements.
- Working with vendor and buyer for pricing related quires and providing tracking information (UPS, FedEx) to customer.
- Responsible for Order entry, Credit and rebill, DWS, Returns.
- Preparation of MIS reports and dashboards based on the requirements of the Business head.
- Training of new joiners/existing team members for the processes and conducting assessments. Tracking of the performance of reports to the Manager.
- Avantor, a Fortune 500 company. Delivered by VWR. Product and service solutions across Pharmaceutical, biotechnology, industrial, education, government, healthcare and advanced technologies.
Academic Counsellor
UTL Technologies Ltd
11.2017 - 07.2018
- Approaching & Counseling to the students for Govt. Training Programs like PMKVY and (FTCP, FTNS)
- Support & Facilitated the admission process, including document preparation.
- Work on application submissions, and visa guidance, ensuring a high success rate for students.
- Relationship Management: Cultivated strong relationships with Business partner / Government
- Planning and organizing weekly Sales target.
- Daily and Monthly report (MIS) generation of calling, conversion and final admission.
- Administration tasks – Retail billing, student and grievance handling.
- UTL Technologies Ltd., High-end training organization in providing Industry relevant training solutions to Students, Working Professionals and Corporate houses.
Student Coordinator
Texila Educational Management Private Ltd
06.2015 - 09.2017
- Academic coordination with the students, Handling of International students (Nigeria, Zambia, Ghana, UAE) and undertake communication mode through (Skype, Email support,) on regular basis.
- Coordination with other verticals (E conference and journals, admission, finance)
- Monitored the students' academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Recovering the fees from the distance students.
- Portals used: ERP, CRM, LMS
- TEMS understand every aspect of the education industry, thereby enabling it to develop and manage its Software solutions to perfectly suit the needs of industry.
Student Trainer
Aham Global Info Tech
05.2013 - 05.2015
Student Coordinator
N2K Technologies Computer Education
01.2012 - 03.2013
Pathfinder Business Analytics
08.2011 - 12.2011
Education
B.Sc - Computer Technology
VLB Janakiammal College of Arts & Science
Coimbatore01.2011
HSC - undefined
Govt Hr. Sec School
Koduvayur, Kerala01.2008
SSLC - undefined
Govt Hr. Sec School
Koduvayur, Kerala01.2006
Skills
- Customer Support
- Technical Service and Support
- Inbound / Outbound calls
- Finance recovery
- Logistics & SCM operations
- SAP / Salesforce
- MIS
Certification
- Advanced Diploma in Modelling and Analytics for Supply chain Management from ALISON. (May 2023)
- Achievements – Best student person award from Texila for exemplary performance. “Performing all core job duties at an extraordinary level and demonstrate consistent mastery in all aspects of duties and responsibilities”.
Languages
English
Malayalam
Tamil
Hindi
PROFILE
Strong dedication with excellent exposure to Customer Service, Counseling, Training, Technical Support, Supply chain, logistics operations in BPO / ITES, Education Institution, Online Training industry thereby helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
ADDITIONAL QUALIFICATION
- PTE ACADEMIC from PEARSON, Nov 2023 – 62%
- IELTS (overall Band score: 6.0, CEFR LEVEL B2), year March 2023
- SIX SIGMA GREEN BELT – Certificate in Project Management.
Timeline
Sales Administration SAP
Omron Europe Bv
01.2024 - Current
Customer Service Associate
AVANTOR
07.2018 - 08.2023
Academic Counsellor
UTL Technologies Ltd
11.2017 - 07.2018
Student Coordinator
Texila Educational Management Private Ltd
06.2015 - 09.2017
Student Trainer
Aham Global Info Tech
05.2013 - 05.2015
Student Coordinator
N2K Technologies Computer Education
01.2012 - 03.2013
Pathfinder Business Analytics
08.2011 - 12.2011
HSC - undefined
Govt Hr. Sec School
SSLC - undefined
Govt Hr. Sec School
B.Sc - Computer Technology
VLB Janakiammal College of Arts & Science