JAYALAKSHMI KOODALINGAM
MIS Analyst
Chennai
Summary
MIS professional with solid track record in data analysis and information systems management. Known for strong focus on accuracy and efficiency, providing valuable insights to support decision-making processes. Collaborative team member who adapts to changing needs and consistently delivers reliable results, utilizing skills in database management and data visualization.
Overview
11
11
years of professional experience
4031
4031
years of post-secondary education
2
2
Languages
Work History
Service Recovery Coordinator
Bharti Airtel Limited
08.2024 - Current
- Preparing daily interaction reports across all Lines of Business (LOB)
- Preparing and maintaing reports showcasing daily/weekly/monthly performance reports
- Coordination with different stakeholders and maintaining reports
- Managing the MNP (Mobile Number Portability) retention process
- Validating and uploading scripts using the Express Tool for the entire Tamilnadu base
- Sharing B2B dashboards daily for collection performance, bad debt collection, and churn numbers
- Coordinating postpaid interaction reduction strategies with store and call center teams
- Tracking the process efficacies to identify the scope for improvement
- Reduced errors in data entry through the implementation of automated data input procedures.
Customer Experience & MIS
Bharti Airtel Limited
06.2022 - 08.2024
- Managed base allocation for the overall B2B KTN Circle (Agency & In-house RM’s)
- Circulated collection performance data to the team
- Monitored and controlled performance for rotational processes & sales reversal tracking
- Supported billing operations and ensured payment collections
- Coordinated with customers to resolve issues with client support
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Backend Operator & MIS
TIBOS Solutions and Services Pvt Ltd
04.2021 - 05.2022
- Developed custom reports to support decision-making processes, leading to more informed business strategies.
- Designed visually appealing dashboards for easy interpretation of key performance indicators, assisting management in strategic planning efforts.
- Optimized database performance by conducting regular maintenance and updates on existing systems.
- Improved overall data quality through consistent monitoring, review, and cleanup efforts as part of ongoing maintenance activities.
- Streamlined reporting processes for increased efficiency in generating performance metrics.
- Reduced errors in data entry through the implementation of automated data input procedures.
Backend Operator & MIS
FRM Techno Solutions Pvt Ltd
08.2019 - 09.2020
- Established a culture of continuous improvement by regularly reviewing metrics and soliciting feedback from stakeholders.
- Contributed to system upgrades and migrations, ensuring minimal disruption to daily operations during transitions.
- Ensured compliance with industry regulations and company policies, maintaining up-to-date knowledge of relevant laws and guidelines.
Backend Operator
Comtel Business Solutions
01.2017 - 01.2018
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
MIS
Sai Securities & Consultants Pvt Ltd
04.2016 - 12.2016
- Supported strategic planning initiatives with timely, accurate, and relevant MIS reports on key performance indicators.
- Collaborated with cross-functional teams to identify key business requirements for MIS system enhancements.
- Increased efficiency by streamlining processes and implementing new MIS tools.
Backend Operator
Pace Setters Business Solution Pvt Ltd
09.2014 - 01.2016
- Established a culture of continuous improvement by regularly reviewing metrics and soliciting feedback from stakeholders.
- Improved data accuracy by conducting thorough analysis and validation of large datasets.
- Maintained data integrity, implementing strict security protocols to protect sensitive information from unauthorized access or misuse.
Education
B.E. - Computer Science & Engineering
Kathir College of Engineering
04.2001 - 01.2014
HSC (XII) -
Govt Girls Hr. Sec. School
05-2010
SSLC (X) -
Municipal High School
05-2008
Skills
- MS Office
- Visual Basic
- SQL
- C
- C
- Java
- Microsoft Access
- MySQL
- Problem-solving skills
- Team Management
- Detail-oriented
- Effective communication
- Team collaboration
- Analytical thinking
- Customer service
Personal Information
Date of Birth: 01/20/93
Timeline
Service Recovery Coordinator
Bharti Airtel Limited
08.2024 - Current
Customer Experience & MIS
Bharti Airtel Limited
06.2022 - 08.2024
Backend Operator & MIS
TIBOS Solutions and Services Pvt Ltd
04.2021 - 05.2022
Backend Operator & MIS
FRM Techno Solutions Pvt Ltd
08.2019 - 09.2020
Backend Operator
Comtel Business Solutions
01.2017 - 01.2018
MIS
Sai Securities & Consultants Pvt Ltd
04.2016 - 12.2016
Backend Operator
Pace Setters Business Solution Pvt Ltd
09.2014 - 01.2016
B.E. - Computer Science & Engineering
Kathir College of Engineering
04.2001 - 01.2014
HSC (XII) -
Govt Girls Hr. Sec. School
SSLC (X) -
Municipal High School
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