Jayalakshmi Subramaniam
Thane
Summary
Accomplished Analyst with nearly 10 years of progressive experience in the insurance industry, specializing in operational excellence, stakeholder engagement, process automation, and team enablement. Currently contributing to leadership initiatives within Willis Towers Watson by driving tool testing, automation collaboration with vendors, and new joiner training. Recognized for her analytical depth, process governance, and a people-first approach. A proactive learner, recently certified in areas like AI, productivity, and leadership—poised for future roles in strategic leadership and process innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Analyst (CISR)
Willis Towers Watson India Pvt Ltd
08.2015 - Current
- Driving process automation efforts in collaboration with third-party vendors by providing logic, documentation, and hands-on testing oversight.
- Leading end-to-end testing of newly developed tools, including TCTO SharePoint, to ensure deployment-readiness and performance.
- Delivering process training to new joiners, equipping them with knowledge of tools, workflows, and day-to-day operations.
- Recommending and implementing process improvements across operations for efficiency and error reduction.
- Supporting stakeholder communications and maintaining quality compliance standards.
- Facilitating loss run requests from various global insurance carrier websites and managing data retrieval for analysis.
- Worked extensively on major lines of business such as Commercial General Liability, Business Auto, Property, and Workers’ Compensation, along with non-major lines including ERPK and ERRO.
- Analyzing loss run data across diverse carriers and preparing both standard and complex summaries for internal stakeholders and client-facing deliverables.
Senior Adviser
Willis Towers Watson India Pvt Ltd
01.2015 - 01.2020
- Performed detailed loss run analysis across global insurance carriers for Commercial General Liability, Business Auto, Property, Worker’s Compensation, and non-major lines.
- Interfaced with clients to ensure on-time, accurate project delivery and process resolution.
- Acted as an SOP champion, providing floor support and mentoring new joiners.
- Served as analyst for pilot process setup within Loss Runs, contributing to new process success metrics.
Education
M.Com -
Mumbai University
01.2015
T.Y. B.Com -
Mumbai University
01.2013
H.S.C -
Maharashtra Board
01.2010
S.S.C -
Maharashtra Board
01.2008
Skills
- Insurance operations management
- Tool testing
- Loss run analytics
- Automation processes
- Testing methodologies
- Project leadership
- Stakeholder management skills
- Standard operating procedures creation
- Quality control assurance
- Training and mentoring teams
- Analytical and problem-solving skills
- Generative AI knowledge
Certification
- Inspiring Leadership through Emotional Intelligence – Case Western Reserve University
- Work Smarter, Not Harder: Time Management for Personal & Professional Productivity – University of California, Irvine
- Positive Psychology – University of North Carolina at Chapel Hill
- Generative AI for Leaders – Vanderbilt University
- AI for Everyone – DeepLearning.AI (by Andrew Ng)
- Certified Insurance Service Representative (CISR) – The National Alliance for Insurance Education & Research
- MS-CIT, MS Office Proficiency (Word, Excel, PowerPoint)
Languages
- English
- Hindi
- Marathi
- Tamil
Personal Information
Date of Birth: 09/09/92
Awards Recognition
- Star of the Month – 4 times
- Extra Miler Award – For exemplary service delivery
- Annual Award (2020) – One of the 10 winners across Mumbai; first from Renewal Services
- Early Selection for Quality Check based on performance
Timeline
Analyst (CISR)
Willis Towers Watson India Pvt Ltd
08.2015 - Current
Senior Adviser
Willis Towers Watson India Pvt Ltd
01.2015 - 01.2020
M.Com -
Mumbai University
T.Y. B.Com -
Mumbai University
H.S.C -
Maharashtra Board
S.S.C -
Maharashtra Board
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