Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayalakshmi Telgar

Summary

Tech professional with experience in Production Support in Autosys Batch monitoring, Splunk Enterprise Service Now,. I can utilize my skill and provide expertise where my qualifications and qualities will be an asset.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cloud Support Analyst

Accenture
03.2022 - Current
  • Managed Splunk environment, including monitoring and alerting on system performance and availability.
  • Elevated management information by onboarding logs related to vulnerability management to Splunk and creating dashboards for senior management to track vulnerability status.
  • Built security use cases to identify malicious activities in environment
  • Deployed new Splunk systems (Forwarders, Indexers, search heads)
  • Performed maintenance tasks such as software upgrades, hardware replacements, backups, restores, etc., in a timely manner.
  • Monitored Splunk internal logs to identify and resolve existing or potential issues
  • Created user accounts and managed access control.
  • Troubleshot issues with systems or applications within the infrastructure that may impact business operations and escalated issues to appropriate support teams when necessary.
  • Configured and administered Splunk Enterprise components including Splunk Forwarders, Splunk Indexers, and Splunk Search Heads.
  • Designed, developed, and implemented Splunk Enterprise deployments for projects
  • Developed custom Splunk Enterprise applications, dashboards, reports, and alerts to meet specific needs of each organization.

Technical Production Support

Tech Mahindra
10.2020 - 02.2022
  • · Supported for Telstra employees and contractors via phone and email, remote connection
  • · Troubleshoot connectivity issues related to external and internal networks
  • · Support for network LAN/WAN environment, including OS, Printers, wired and wireless network connectivity exposure to virtual infrastructures
  • · Exposure to applying static IP addresses to multiple devices and understand TCP/IP, DNS and DHCP systems
  • · Configure storage spaces
  • · Support of workstation, network printers, network hub, switches, routers, and circuit.
  • · Diagnose and resolve range of software Microsoft Office Citrix workspace, hardware and connectivity issues while delivering technical training on hardware and software to end-users
  • · Assist end-users with following: password reset, email encryption, VPN connectivity issues, secure badge diagnostics, pin reset, mobile phone, desk phone and management software

Education

Bachelor of Technology, India - Computer Science CGPA 7.0

GuruNanak Instituion
Hyderabad, India
08.2022

Skills

  • Splunk administration
  • Data onboarding, Migration,
  • Data Monitoring
  • Visualizations
  • Data Analysis
  • Tracking and Documentation
  • Windows, Mac OS, Linux
  • AWS Active Directory
  • Autosys CA Workload Balance IXP
  • Network Configuration and Support
  • ServiceNow, JIRA
  • Switches and Routers
  • Network Configuration and Support
  • Agile/Scrum
  • ServiceNow, JIRA

Certification

  • Splunk and SIEM
  • Service Now

Timeline

Cloud Support Analyst

Accenture
03.2022 - Current

Technical Production Support

Tech Mahindra
10.2020 - 02.2022

Bachelor of Technology, India - Computer Science CGPA 7.0

GuruNanak Instituion
Jayalakshmi Telgar