Tech professional with experience in Production Support in Autosys Batch monitoring, Splunk Enterprise Service Now,. I can utilize my skill and provide expertise where my qualifications and qualities will be an asset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Support Analyst
Accenture
03.2022 - Current
Managed Splunk environment, including monitoring and alerting on system performance and availability.
Elevated management information by onboarding logs related to vulnerability management to Splunk and creating dashboards for senior management to track vulnerability status.
Built security use cases to identify malicious activities in environment
Deployed new Splunk systems (Forwarders, Indexers, search heads)
Performed maintenance tasks such as software upgrades, hardware replacements, backups, restores, etc., in a timely manner.
Monitored Splunk internal logs to identify and resolve existing or potential issues
Created user accounts and managed access control.
Troubleshot issues with systems or applications within the infrastructure that may impact business operations and escalated issues to appropriate support teams when necessary.
Configured and administered Splunk Enterprise components including Splunk Forwarders, Splunk Indexers, and Splunk Search Heads.
Designed, developed, and implemented Splunk Enterprise deployments for projects
Developed custom Splunk Enterprise applications, dashboards, reports, and alerts to meet specific needs of each organization.
Technical Production Support
Tech Mahindra
10.2020 - 02.2022
· Supported for Telstra employees and contractors via phone and email, remote connection
· Troubleshoot connectivity issues related to external and internal networks
· Support for network LAN/WAN environment, including OS, Printers, wired and wireless network connectivity exposure to virtual infrastructures
· Exposure to applying static IP addresses to multiple devices and understand TCP/IP, DNS and DHCP systems
· Configure storage spaces
· Support of workstation, network printers, network hub, switches, routers, and circuit.
· Diagnose and resolve range of software Microsoft Office Citrix workspace, hardware and connectivity issues while delivering technical training on hardware and software to end-users
· Assist end-users with following: password reset, email encryption, VPN connectivity issues, secure badge diagnostics, pin reset, mobile phone, desk phone and management software
Education
Bachelor of Technology, India - Computer Science CGPA 7.0
GuruNanak Instituion
Hyderabad, India
08.2022
Skills
Splunk administration
Data onboarding, Migration,
Data Monitoring
Visualizations
Data Analysis
Tracking and Documentation
Windows, Mac OS, Linux
AWS Active Directory
Autosys CA Workload Balance IXP
Network Configuration and Support
ServiceNow, JIRA
Switches and Routers
Network Configuration and Support
Agile/Scrum
ServiceNow, JIRA
Certification
Splunk and SIEM
Service Now
Timeline
Cloud Support Analyst
Accenture
03.2022 - Current
Technical Production Support
Tech Mahindra
10.2020 - 02.2022
Bachelor of Technology, India - Computer Science CGPA 7.0