Jayalakshmi Telgar
Summary
Tech professional with experience in Production Support in Autosys Batch monitoring, Splunk Enterprise Service Now,. I can utilize my skill and provide expertise where my qualifications and qualities will be an asset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Support Analyst
Accenture
03.2022 - Current
- Managed Splunk environment, including monitoring and alerting on system performance and availability.
- Elevated management information by onboarding logs related to vulnerability management to Splunk and creating dashboards for senior management to track vulnerability status.
- Built security use cases to identify malicious activities in environment
- Deployed new Splunk systems (Forwarders, Indexers, search heads)
- Performed maintenance tasks such as software upgrades, hardware replacements, backups, restores, etc., in a timely manner.
- Monitored Splunk internal logs to identify and resolve existing or potential issues
- Created user accounts and managed access control.
- Troubleshot issues with systems or applications within the infrastructure that may impact business operations and escalated issues to appropriate support teams when necessary.
- Configured and administered Splunk Enterprise components including Splunk Forwarders, Splunk Indexers, and Splunk Search Heads.
- Designed, developed, and implemented Splunk Enterprise deployments for projects
- Developed custom Splunk Enterprise applications, dashboards, reports, and alerts to meet specific needs of each organization.
Technical Production Support
Tech Mahindra
10.2020 - 02.2022
- · Supported for Telstra employees and contractors via phone and email, remote connection
- · Troubleshoot connectivity issues related to external and internal networks
- · Support for network LAN/WAN environment, including OS, Printers, wired and wireless network connectivity exposure to virtual infrastructures
- · Exposure to applying static IP addresses to multiple devices and understand TCP/IP, DNS and DHCP systems
- · Configure storage spaces
- · Support of workstation, network printers, network hub, switches, routers, and circuit.
- · Diagnose and resolve range of software Microsoft Office Citrix workspace, hardware and connectivity issues while delivering technical training on hardware and software to end-users
- · Assist end-users with following: password reset, email encryption, VPN connectivity issues, secure badge diagnostics, pin reset, mobile phone, desk phone and management software
Education
Bachelor of Technology, India - Computer Science CGPA 7.0
GuruNanak Instituion
Hyderabad, India08.2022
Skills
- Splunk administration
- Data onboarding, Migration,
- Data Monitoring
- Visualizations
- Data Analysis
- Tracking and Documentation
- Windows, Mac OS, Linux
- AWS Active Directory
- Autosys CA Workload Balance IXP
- Network Configuration and Support
- ServiceNow, JIRA
- Switches and Routers
- Network Configuration and Support
- Agile/Scrum
- ServiceNow, JIRA
Certification
- Splunk and SIEM
- Service Now
Timeline
Cloud Support Analyst
Accenture
03.2022 - Current
Technical Production Support
Tech Mahindra
10.2020 - 02.2022
Bachelor of Technology, India - Computer Science CGPA 7.0
GuruNanak Instituion
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