Jayalata Shetty

• Manage and grow key global client accounts across IMEA, ensuring alignment with business objectives and fostering long-term partnerships.
• Design and implement scalable client success frameworks, including lifecycle strategies, ROI-focused KPIs, and client health scorecards.
• Drive operational efficiency and process improvements through automation, standardization, and effective cross-regional collaboration.
• Act as a strategic advisor to clients, providing insights on employee engagement, recognition, and performance culture best practices.
• Collaborate with global product, sales, and technology teams to deliver customized, innovative solutions that address diverse client needs.
• Lead and mentor high-performing client success teams, establishing clear performance benchmarks and driving improvements in client satisfaction and NPS.
• Oversee strategic business reviews and multi-regional project rollouts, managing change initiatives, VOC programs, and identifying opportunities for growth and retention.
• Managed global accounts for Fortune 500 clients, ensuring consistent service delivery and stakeholder satisfaction.
• Designed and implemented global sales strategies to improve revenue generation and market presence.
• Collaborated with marketing and regional leaders to optimize sales efforts and quality standards.
• Championed client retention strategies and long-term account growth.
• Experienced Leader Driving Client Success, Operations, & Transformation.

Managed global accounts for top Fortune 500 companies to drive revenue growth.

Fostered strong relationships with global customers and internal stakeholders.

Collaborated with marketing and regional management to optimize sales quality and volume.

Developed global sales strategies to enhance profitability and market presence.

• Manage complete talent acquisition process by identifying, attracting, and sourcing qualified candidates through various niche channels and social media platforms.

• Led change management and process transformation initiatives across West Asia, improving efficiency and service delivery.
• Managed a high-performing team of 250+ employees, driving productivity and team alignment with business goals.
• Developed internal data systems for reporting and visualization, enabling real-time operational insights.
• Ensured full compliance with audit protocols, documentation standards, and stakeholder reporting requirements.
• Designed KPI-driven strategies to enhance team performance and consistently exceed SLA targets.
• Resolved client escalations by coordinating with internal teams and implementing sustainable solutions.
• Led talent development initiatives through targeted training programs and performance coaching.