Jayalaxmi Chakravarty
Thane
Summary
Diverse international experience across India, Germany, and Sweden, bringing a global perspective to every role. Versatile professional background spanning customer relations, administration, HR, education, and more—proven ability to adapt, multi-task and excel in varied fields. Ambitious, driven, and solution-oriented, with a passion for continuous learning and development. Core strengths include patience, responsibility, and unwavering integrity.
Overview
28
28
years of professional experience
Work History
Manager Operations
WNS Global Services
04.2007 - 04.2009
- Led flight and travel operations for companies in the US and UK, ensuring seamless service delivery.
- Managed a range of responsibilities, including handling queries and complaints, overseeing quality control, conducting training, recruitment, and evaluating team leaders.
- Forecasted staffing needs and budget requirements to optimize resource allocation and operational efficiency.
- Collaborated closely with the management team to enhance overall group performance and drive efficiency.
- Recognized as a top performer and selected to attend specialized training in the US for a key project.
Assistant Manager Operations
Godrej Upstream Ltd
06.2002 - 03.2007
- Key member of the pilot team, with specialized training in Fargo, North Dakota, USA.
- Advanced from agent level to Assistant Manager, overseeing national and international projects.
- Managed end-to-end responsibilities, including handling queries and complaints, quality control, training, recruitment, team leader evaluations, and forecasting staffing and budget needs.
- Developed a comprehensive "Business Continuity Plan" to ensure smooth operations during system failures and unexpected downtimes.
- Assisted in drafting the company's Standard Operating Procedures (SOPs) to enhance consistency and efficiency.
- Collaborated with the MIS team to implement regular customer billing schedules, ensuring accuracy and timeliness.
Key Account Officer
Blue Dart Express Ltd
04.1998 - 06.2002
- Delivered timely updates to customers regarding shipments held at borders due to documentation issues, ensuring smooth coordination for seamless delivery to the destination.
- Advanced to managing key accounts, providing tailored support for high-value clients.
- Offered sales support through B2B customer visits, provided updates and secured additional sales opportunities.
Traffic Assistant
Span Airways Ltd
06.1996 - 03.1998
- Managed reservations and ticketing at Mumbai domestic airport, ensuring smooth passenger check-in and flight operation.
- Prepared passenger manifests and provided support to passengers until flight departure.
- Coordinated effectively with various travel agents to streamline operations and enhance customer service.
Work Experience When Abroad
Sweden & Germany
04.2016 - 06.2024
Educator
Lillhågans Preschool (First AB Education)
07.2023 - 05.2024
Educator
Hässelby Gård Preschools
04.2023 - 07.2023
Administration
Tyréns Sverige AB
03.2022 - 07.2022
HR-Communicator
Bosch & Siemens Household Appliances
02.2022 - 03.2022
Educator
Mini Mäuse GmbH
01.2019 - 01.2020
Education
Bachelor of Commerce - COMMERCE
University of Mumbai
01.1995
Six Sigma green belt -
GodrejUpstream Ltd
07.2005
IATA Foundation Course -
IATA Training And Development Institute
03.2006
Data analytics -
Skillsbuild
01.2023
Swedish Language & Literature -
SIFA
02.2023
Professional Course in Swedish Economics -
SIFA
04.2022
German Language -
Telc Institute
01.2019
Skills
- As an operations manager, staff turnover was 45%, compared to the industry standard of 11%
- Revenue saving of 30,000 euros per year through building & implementing a cost-cutting project for the company
- Increased employee performance by 50% by designing and incorporating new project specific routine
- Proficiency in MS Office applications
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Tulu
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Swedish
Advanced (C1)
German
Elementary (A2)
Activities
- Interests include learning languages, badminton, dance, painting, travel, meditation.
- Selected from 300 participants to march on India's Republic Day Parade.
- Won school and university medals for long distance running.
- Participated in many dance competitions for university.
Timeline
Educator
Lillhågans Preschool (First AB Education)
07.2023 - 05.2024
Educator
Hässelby Gård Preschools
04.2023 - 07.2023
Administration
Tyréns Sverige AB
03.2022 - 07.2022
HR-Communicator
Bosch & Siemens Household Appliances
02.2022 - 03.2022
Educator
Mini Mäuse GmbH
01.2019 - 01.2020
Work Experience When Abroad
Sweden & Germany
04.2016 - 06.2024
Manager Operations
WNS Global Services
04.2007 - 04.2009
Assistant Manager Operations
Godrej Upstream Ltd
06.2002 - 03.2007
Key Account Officer
Blue Dart Express Ltd
04.1998 - 06.2002
Traffic Assistant
Span Airways Ltd
06.1996 - 03.1998
Bachelor of Commerce - COMMERCE
University of Mumbai
Six Sigma green belt -
GodrejUpstream Ltd
IATA Foundation Course -
IATA Training And Development Institute
Data analytics -
Skillsbuild
Swedish Language & Literature -
SIFA
Professional Course in Swedish Economics -
SIFA
German Language -
Telc Institute
Similar Profiles
Roshan VermaRoshan Verma
Lead Associate at WNS Global ServicesLead Associate at WNS Global Services
ONKAR SINGH GILLONKAR SINGH GILL
Service Delivery Lead – Procurement at WNS Global ServicesService Delivery Lead – Procurement at WNS Global Services
Akshay RawadeAkshay Rawade
Lead Associate at WNS Global Services Pvt. Ltd.Lead Associate at WNS Global Services Pvt. Ltd.
Anurag JenaAnurag Jena
Senior Associate at WNS Global Services LimitedSenior Associate at WNS Global Services Limited
Priyanka GuptaPriyanka Gupta
Technical Specialist at Tata Consultancy ServiceTechnical Specialist at Tata Consultancy Service