Summary
Overview
Work History
Education
Skills
Languages
Activities
Timeline
Generic

Jayalaxmi Chakravarty

Thane

Summary

Diverse international experience across India, Germany, and Sweden, bringing a global perspective to every role. Versatile professional background spanning customer relations, administration, HR, education, and more—proven ability to adapt, multi-task and excel in varied fields. Ambitious, driven, and solution-oriented, with a passion for continuous learning and development. Core strengths include patience, responsibility, and unwavering integrity.

Overview

28
28
years of professional experience

Work History

Manager Operations

WNS Global Services
04.2007 - 04.2009
  • Led flight and travel operations for companies in the US and UK, ensuring seamless service delivery.
  • Managed a range of responsibilities, including handling queries and complaints, overseeing quality control, conducting training, recruitment, and evaluating team leaders.
  • Forecasted staffing needs and budget requirements to optimize resource allocation and operational efficiency.
  • Collaborated closely with the management team to enhance overall group performance and drive efficiency.
  • Recognized as a top performer and selected to attend specialized training in the US for a key project.


Assistant Manager Operations

Godrej Upstream Ltd
06.2002 - 03.2007
  • Key member of the pilot team, with specialized training in Fargo, North Dakota, USA.
  • Advanced from agent level to Assistant Manager, overseeing national and international projects.
  • Managed end-to-end responsibilities, including handling queries and complaints, quality control, training, recruitment, team leader evaluations, and forecasting staffing and budget needs.
  • Developed a comprehensive "Business Continuity Plan" to ensure smooth operations during system failures and unexpected downtimes.
  • Assisted in drafting the company's Standard Operating Procedures (SOPs) to enhance consistency and efficiency.
  • Collaborated with the MIS team to implement regular customer billing schedules, ensuring accuracy and timeliness.

Key Account Officer

Blue Dart Express Ltd
04.1998 - 06.2002
  • Delivered timely updates to customers regarding shipments held at borders due to documentation issues, ensuring smooth coordination for seamless delivery to the destination.
  • Advanced to managing key accounts, providing tailored support for high-value clients.
  • Offered sales support through B2B customer visits, provided updates and secured additional sales opportunities.

Traffic Assistant

Span Airways Ltd
06.1996 - 03.1998
  • Managed reservations and ticketing at Mumbai domestic airport, ensuring smooth passenger check-in and flight operation.
  • Prepared passenger manifests and provided support to passengers until flight departure.
  • Coordinated effectively with various travel agents to streamline operations and enhance customer service.


Work Experience When Abroad

Sweden & Germany
04.2016 - 06.2024

Educator

Lillhågans Preschool (First AB Education)
07.2023 - 05.2024

Educator

Hässelby Gård Preschools
04.2023 - 07.2023

Administration

Tyréns Sverige AB
03.2022 - 07.2022

HR-Communicator

Bosch & Siemens Household Appliances
02.2022 - 03.2022

Educator

Mini Mäuse GmbH
01.2019 - 01.2020

Education

Bachelor of Commerce - COMMERCE

University of Mumbai
01.1995

Six Sigma green belt -

GodrejUpstream Ltd
07.2005

IATA Foundation Course -

IATA Training And Development Institute
03.2006

Data analytics -

Skillsbuild
01.2023

Swedish Language & Literature -

SIFA
02.2023

Professional Course in Swedish Economics -

SIFA
04.2022

German Language -

Telc Institute
01.2019

Skills

  • As an operations manager, staff turnover was 45%, compared to the industry standard of 11%
  • Revenue saving of 30,000 euros per year through building & implementing a cost-cutting project for the company
  • Increased employee performance by 50% by designing and incorporating new project specific routine
  • Proficiency in MS Office applications

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Tulu
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Swedish
Advanced (C1)
German
Elementary (A2)

Activities

  • Interests include learning languages, badminton, dance, painting, travel, meditation.
  • Selected from 300 participants to march on India's Republic Day Parade.
  • Won school and university medals for long distance running.
  • Participated in many dance competitions for university.

Timeline

Educator

Lillhågans Preschool (First AB Education)
07.2023 - 05.2024

Educator

Hässelby Gård Preschools
04.2023 - 07.2023

Administration

Tyréns Sverige AB
03.2022 - 07.2022

HR-Communicator

Bosch & Siemens Household Appliances
02.2022 - 03.2022

Educator

Mini Mäuse GmbH
01.2019 - 01.2020

Work Experience When Abroad

Sweden & Germany
04.2016 - 06.2024

Manager Operations

WNS Global Services
04.2007 - 04.2009

Assistant Manager Operations

Godrej Upstream Ltd
06.2002 - 03.2007

Key Account Officer

Blue Dart Express Ltd
04.1998 - 06.2002

Traffic Assistant

Span Airways Ltd
06.1996 - 03.1998

Bachelor of Commerce - COMMERCE

University of Mumbai

Six Sigma green belt -

GodrejUpstream Ltd

IATA Foundation Course -

IATA Training And Development Institute

Data analytics -

Skillsbuild

Swedish Language & Literature -

SIFA

Professional Course in Swedish Economics -

SIFA

German Language -

Telc Institute
Jayalaxmi Chakravarty