Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Hi, I’m

Jayalaxmi V Shanthi

Udupi

Summary

Dynamic customer service professional with a proven track record at Hinduja Global Solution, excelling in complaint resolution and relationship building. Skilled in critical thinking and data entry, I enhanced customer satisfaction ratings through effective communication and process improvements, fostering loyalty and repeat business in high-pressure environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

1
Certification

Work History

Hinduja Global Solution

Customer Service Representative

Job overview

  • Managed high-volume inbound calls, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Assisted in training new representatives on company policies and customer service protocols.
  • Analyzed customer feedback to identify areas for improvement in service processes.
  • Maintained knowledge of product offerings to provide accurate information and recommendations.

Ison Bpo Pvt Ltd

Customer Service Representative

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Raitha Seva Gramodyoga

Production Department Manager

Job overview

  • Implemented process improvements that enhanced production efficiency and reduced downtime.
  • Monitored quality control standards to maintain product integrity and compliance with regulations.
  • Facilitated communication between departments to streamline operations and resolve issues promptly.

Education

Vacational School
New Dehli

Diploma from Diploma in Desiel Engineering

University Overview

  • Elected to Elected Position for Student Organization, Fraternity or Sorority in Year

Govt Junior College
Hebri

12th Puc College from Arts Education

University Overview

  • Elected to Elected Position for Student Organization, Fraternity or Sorority in Year

Govt Junior College Hebri
Hebri

SSLC

University Overview

  • Elected to Elected Position for Student Organization, Fraternity or Sorority in Year

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Call management

Certification

. Diploma in Diseal engineering certificate

. German Language B1 level certificate

. English advance level certificate

. Adhi chunchanagiri quiz competition

Hobbies

Hobbies

Dance, singing, online competition, search new courses,

Languages

English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
German
Intermediate (B1)
Hindi
Elementary (A2)

Timeline

Customer Service Representative
Hinduja Global Solution
Customer Service Representative
Ison Bpo Pvt Ltd
Production Department Manager
Raitha Seva Gramodyoga
Vacational School
Diploma from Diploma in Desiel Engineering
Govt Junior College
12th Puc College from Arts Education
Govt Junior College Hebri
SSLC
Jayalaxmi V Shanthi