JAYAMOHAN C
TRIVANDRUM
Summary
Dedicated and results-oriented Operational and Training Manager with 10 of experience in leading high-performing teams to achieve organizational excellence. Adept at developing and implementing comprehensive training programs that drive employee performance and enhance operational efficiency. Proven track record in Project management, streamlining processes, optimizing resources, and fostering a culture of continuous improvement. Skilled communicator with a passion for empowering individuals to reach their full potential. Seeking to leverage expertise in operations management and training to contribute to the success of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations and Training Manager
Ecesis BPO Services PVT LTD
04.2019 - 05.2024
- Developed and executed implementation approaches and service strategies, increasing overall productivity by 10%.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Managed new employee orientation training process for more than 75 employees each year.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led Auto BPO (Smart BPO) project, automating valuation report completion, increasing production by 25%, and improving operational efficiency, resulting in a 15% reduction in operational costs.
Project and Training Manager
Ecesis BPO Services PVT LTD
04.2017 - 03.2019
- Led and managed multiple projects with production and IT departments, ensuring quality and timely delivery.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and implemented training programs, improving employee performance by 20%.
- Enhanced process efficiency, resulting in a 10% reduction in operational costs.
- Department Coordination: Improved communication efficiency between departments by 15%.
Assistant Manager
Ecesis BPO Services PVT LTD
04.2016 - 03.2017
- Responsible for overseeing day-to-day operations of the team, distributing workload evenly amongst staff and making sure motivation and performance levels are maintained.
- Training new team members, and managing team performance and progress
- Assigned tasks for subordinates and reporting to senior managers.
Extensive valuation of Property Portfolios and residential, REO properties across US. - Prepare complex individual and mass appraisals to determine estimates of fair market property values.
- Investigated and acquired data from multiple listing services (MLS) for various subject and maintain database.
Team Lead
Ecesis BPO Service PVT LTD
05.2015 - 04.2016
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
Education
MBA - Business Administration And Management
Bharathiar University
Coimbatore05.2013
Diploma in Indian And Foreign Accounting - Accounting And Finance
International Bookkeepers Association
Trivandrum12.2011
BBA - Business Administration
Madras University
Chennai05.2010
Skills
- Operational optimization
- Training Needs Analysis
- Team leadership
- Process improvement
- Project Analysis
- Data analysis
- Workforce management and Training
- Quality Analysis
- Effective communication
Certification
- Prompt Engineering- Vanderbilt University
- Chat GPT &AI Hacks with MS office
- Certified Business Analytics Professional (2015-2016) at Edvancer Edventures specialized in Analytical techniques.
- Microsoft Advanced Excel Expert certification
Technical Adeptness
- MS Office Suite
- Data Analysis-Excel,SPSS,R
- ERP Systems
- Photoshop
- Chat GPT
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Operations and Training Manager
Ecesis BPO Services PVT LTD
04.2019 - 05.2024
Project and Training Manager
Ecesis BPO Services PVT LTD
04.2017 - 03.2019
Assistant Manager
Ecesis BPO Services PVT LTD
04.2016 - 03.2017
Team Lead
Ecesis BPO Service PVT LTD
05.2015 - 04.2016
MBA - Business Administration And Management
Bharathiar University
Diploma in Indian And Foreign Accounting - Accounting And Finance
International Bookkeepers Association
BBA - Business Administration
Madras University
- Prompt Engineering- Vanderbilt University
- Chat GPT &AI Hacks with MS office
- Certified Business Analytics Professional (2015-2016) at Edvancer Edventures specialized in Analytical techniques.
- Microsoft Advanced Excel Expert certification
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