Jayan PJ
Ernakulam,KL
Summary
An effective Administration and Operations Manager from a Technical background, with invaluable managerial experience from the Corporate organizations. Highly focused with comprehensive knowledge and understanding of various sectors such as Administration, Operations, and Business Development. A consistent track record of successfully employing best business practices that improve efficiency and reduce operating costs whilst increasing employee experience with a focus on adherence to statutory compliances and green practices. Seeking Senior Level Management Assignments with growth-oriented Organizations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Head
Ina TechFM Global Solution Pvt Ltd
11.2018 - Current
- Responsible for Branch Operations, Business Development and Administration
- Conducted thorough market research to identify emerging trends in the industry that informed future business decisions.
- Client acquisition, control, and management of activities at sites
- Expanded market reach by identifying and pursuing new business opportunities.
- Ownership of P&L of the region
- Develop strategic plans for Operations, Business development, and continuity
- Streamlined costs through proactive examination and improvement of operations.
- Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
- Managed budgets, forecasting financial needs, and ensuring fiscal responsibility across all departments.
- Coordination of service agreement drafting and execution with all stakeholders against a defined scope of work, service costs, KPIs, and SLAs
- Improving HSQE compliance in keeping with company H&S management requirements
General Manager of Operations
OCS Group India Pvt. Ltd.
08.2007 - 10.2018
- Responsible for branch operations and administration
- Formulate policies, programs, and objectives affecting the schedule, quality, and cost of services of the company’s operations in the region
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Ensure adherence to Govt regulations on employee welfare measures and maintain liaison with Govt labor, PF, ESIC departments, and corporations
- Coordination of service agreement drafting and execution with all stakeholders against a defined scope of work, service costs, KPIs, and SLAs
- AR, Invoice, and payroll management - Improving HSQE compliance in keeping with company H&S management requirements
- Cost optimization through vendor selection and defining the exact scope and availing services to the point.
- OCS Group employee engagement policy implementation and monitoring to include Colleague Engagement View, training, R&Rs, and redressal of grievances
Senior Technician
Updater Services Pvt. Ltd.
08.2006 - 05.2007
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Electrical Maintenance Technician
Electrotek Engineers Pvt. Ltd
03.2005 - 08.2006
- Performed root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
- Collaborated with engineering teams to design, install, and commission new equipment, ensuring optimal performance.
- Enhanced equipment reliability by performing regular maintenance and troubleshooting electrical systems.
- Managed inventory of spare parts and tools required for electrical maintenance tasks, ensuring timely availability when needed.
- Improved safety standards by conducting thorough inspections and implementing corrective actions for electrical hazards.
- Streamlined preventive maintenance processes by creating detailed schedules and checklists for electrical systems.
Education
Bachelor of Arts - Economics
Govt. College
Kattappana04.2001
Skills
- Facility Service Operations
- Branch Administration
- P&L management
- Business development
- Business Retention
- Client Management
- Vendor Management
- Accounts Receivable
- Regulatory Compliance
- HSE management
- Internal Auditing
- Risk Assessment
- Fire Prevention & Fire Fighting
- Training & Motivation
Certification
- IOSH -2018
- Basic Life Support & First Aid
- Basic Fire Safety and Emergency Preparedness
- Basic Counseling Course -2013
- NCC A & B
Accomplishments
- Target achievement of Gross Profit and EBITDA
- Target achievement in business development with existing clients
- 100% Business Retention
- 100% AR
- 100% Statutory and Compliance regulations
- 100% HSQE target achieved
- LTIs - NIL
- KPIs from clients: 90%-95%
- In-time invoice and payroll processing - 100%
- 90% Redressal of employee grievances
Medalsandcommendations
- Best Outsourced Agency Lulu Mall Kochi
- Best Branch Award OCS Group India Pvt Ltd
Presentemployment
Business Head (Kerala)
Ina TechFM Global Solution Pvt Ltd
Personal Information
- Date of Birth: 10/05/1980
- Nationality: Indian
- Driving License: Indian (Private Light MV)
- Marital Status: Married
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Business Head
Ina TechFM Global Solution Pvt Ltd
11.2018 - Current
General Manager of Operations
OCS Group India Pvt. Ltd.
08.2007 - 10.2018
Senior Technician
Updater Services Pvt. Ltd.
08.2006 - 05.2007
Electrical Maintenance Technician
Electrotek Engineers Pvt. Ltd
03.2005 - 08.2006
Bachelor of Arts - Economics
Govt. College
- IOSH -2018
- Basic Life Support & First Aid
- Basic Fire Safety and Emergency Preparedness
- Basic Counseling Course -2013
- NCC A & B
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