Jayandran C
Senior Coordinator
Bengaluru,KA
Summary
Dynamic Senior Coordinator at PayPal India Pvt Ltd, recognized for excellence in chargeback management, CIP and fraud analysis. Proven ability in strategic decision-making and cross-functional collaboration, achieving multiple awards for top performance. Expert in regulatory compliance and proactive risk mitigation, driving significant reductions in financial losses.
Overview
8
8
years of professional experience
Work History
Senior Coordinator
PayPal India Pvt Ltd
04.2025 - Current
- Multi-network Chargeback Specialist (VISA, MC, Discover, JCB, Synchrony, FDMS, Bancorp, Bancomer).
- Expert in representment, pre-arb, arbitration, fraud dispute analysis, money movement error handling, and regulatory compliance.
- Promoted in the 2024 appraisal cycle for excellence in high-value chargeback management.
- Investigate complex transaction disputes across multiple international card networks.
- Identify fraud trends, analyze risk indicators, and reduce financial losses through proactive mitigation.
- Mentor and train new associates on chargeback processes, compliance, and buyer protection policies.
- In 2025, I received six monthly RnR awards for consistently being a top performer in the chargeback process.
- Additionally, I won the prestigious Shining Star Award in the Global RnR event for outstanding performance as the top achiever for Q3 2025.
Risk Operation Agent 2
PayPal India Pvt Ltd
06.2023 - 04.2025
- Experienced in end-to-end chargeback handling across all major global payment networks, including VISA, Mastercard, Discover, Synchrony, RBS, FDMS, Netgiro, Bancomer, Bancorp, and JCB.
- Strong ability to identify friendly fraud, merchant error, true fraud, and customer misuse, leading to a smarter dispute strategy and improved win rates.
- Managed first chargebacks, second chargebacks, pre-arbitration, representment, and arbitration cycles with 100% compliance adherence.
- Skilled in handling buyer claims and appeal workflows, ensuring investigation accuracy while submitting ideas for process improvement.
- Contributed valuable ideas for continuous process improvement, resulting in smoother operations and better team performance.
- Facilitated knowledge-sharing meetings as part of QD discussions, promoting collective understanding, and collaboration across the team.
- Served as the Learning & Development SPOC, spearheading monthly learning programs and knowledge-building sessions that enhanced team competency and professional growth.
- Recognized with 4 Monthly RnR awards for outstanding performance and consistent excellence in Chargeback operations in 2024
Risk Operation Agent
PayPal India Pvt Ltd
06.2021 - 06.2023
- Performed end-to-end Global Client Identification Program (CIP) verification for individuals & businesses.
- Validated legal documents for sole proprietors, partnerships, trusts, and corporations.
- Conducted due diligence using LexisNexis, Equifax, Dun & Bradstreet, and internal risk tools.
- Flagged suspicious behaviors, identified fraud attempts, and ensured AML/KYC compliance.
- Led escalations, periodic reviews, and high-risk client queues with 100% SLA adherence.
- Received multiple monthly RnR awards for consistent quality and metric adherence in the year 2021 and 2022
- Awarded the Site-Level Customer Champion Award for delivering 100% quality and on-target AHT while supporting Chinese-language CIP cases during COVID.
- Honored with the Alpha Award (H1 2022) for exceptional performance excellence.
- Recognized as a Culture Champion for active participation, event wins, and representing the site as an engagement SPOC in 2022.
Senior Officer
Standard Chartered Global Business Services
09.2019 - 06.2021
- Promoted for consistent performance in risk assessment and compliance execution in September 2019.
- Conducted EDD and periodic reviews for high-risk corporate, and priority clients.
- Assessed and improved customer risk rating models (SDD, EDD, MEDD).
- Managed SME and individual onboarding workflows across India and West African markets.
- Prepared in-depth MIS reports for regulatory audits, compliance trends, and productivity.
- Performed the required KYC screenings on customers, documenting the information obtained on the clients as required by global KYC procedures.
- Investigate and implement customer risk rating criteria: SDD, EDD, and MEDD, with KYC management and procedures for corporate and priority banking customers.
- Identified accounts for high risk, or negative information, using the World-Check application, DETICA, and NORKOM.
- Working with the cross-functional teams as per the requirements, and for a better protective scale of the business. Training the team on changes.
- Working on the weekly and monthly MIS reports, and providing the details to management relating to productivity and capacity utilization.
- Handling SME onboarding, individual account opening for West African countries, and preparing monthly MIS reports (QAO-LAO pending reports, exceptional data reports, KCA reports, SIGRECON reports), as well as preparing monthly consolidated files.
- Verifies that all aspects of the Client Identification Program (CIP) and necessary account-opening documents are provided and in accordance with Know Your Customer (KYC) and USA Patriot Act standards.
Officer
Standard Chartered Global Business Services
06.2017 - 09.2019
- Began career in corporate onboarding, mandate management, and risk documentation.
- Conducted KYC screening and compliance checks per global policies.
- Supported regulatory control testing and fraud risk monitoring.
- Coordinated with operational risk teams for policy enhancements and compliance readiness.
- Operations Management: organization and planning of the section's daily activities; analysis of productivity and quality of the team's services; responsible for ensuring that Service Level Agreements (SLAs) are respected with business, and for the optimization of processes within the section
- I have strong knowledge about Liabilities functionality, on boarding and mandate management in terms of these banking, so as to be in a position to Quality Management and supervise.
- Completing extensive due diligence investigations using GNS/NORCOM and FATCA checklist.
- Performing a periodic review for the high-risk clients (EDD and MEDD).
- Preparing daily MIS and handling referral data reports for African markets and addressed the process GAP and followed up for the closure.
- Prepared DOI for the west African countries on boarding process
- Validating Control Sample Testing (CST) observations from both the internal and country operational risk teams.
- Handling country mails and assist in providing any process related data on time.
- I have suggested ideas for reducing referral counts.
- I have been a part of the digital automation project.
- End-to-end ATM card management and cheque mate activities will be a part of my daily BAU activities.
Education
Bachelor of Engineering - Electrical Electronics Engineering
DMI College of Engineering
Chennai 04.2001 -
Higher Secondary Education (+2) -
SD Eaden Matric Hr Sec School
Vadalur 04.2001 -
SSLC (Xth) -
SD Eaden Matric Hr Sec School
Vadalur 04.2001 -
Skills
Risk Analysis & Fraud Prevention
Declaration
I, Jayandran C, declare that all the information provided is true and correct to the best of my knowledge.
Timeline
Senior Coordinator
PayPal India Pvt Ltd
04.2025 - Current
Risk Operation Agent 2
PayPal India Pvt Ltd
06.2023 - 04.2025
Risk Operation Agent
PayPal India Pvt Ltd
06.2021 - 06.2023
Senior Officer
Standard Chartered Global Business Services
09.2019 - 06.2021
Officer
Standard Chartered Global Business Services
06.2017 - 09.2019
Bachelor of Engineering - Electrical Electronics Engineering
DMI College of Engineering
04.2001 -
Higher Secondary Education (+2) -
SD Eaden Matric Hr Sec School
04.2001 -
SSLC (Xth) -
SD Eaden Matric Hr Sec School
04.2001 -