Hi, I’m
Jayant Biswas
Pune
Summary
I am an experienced Senior Administrator with over 8.6 years of expertise in managing IT infrastructure and optimizing operations for seamless performance. Proficient in a range of technologies including Windows Server, VMware, and Azure AD, I excel at troubleshooting complex issues and leading cross-functional teams to deliver IT projects. My commitment to professional excellence is evidenced by my certification in Azure AZ-104.
Overview
9
years of professional experience
1
Certification
Work History
Wipro Limited Pvt. Ltd.
Senior Administrator
06.2022 - Current
Job overview
- Manage Active Directory user accounts, Group Policies, and permissions
- Managed device enrollment for Windows, iOS, and Android devices in Intune.
- Created and deployed compliance and configuration policies for security and access control in Intune.
- Managed Wintel: File Server Issues, DHCP Issues, DNS Issues, GPO Issues, RDP issues, Disk Space and Performance Issues.
- Addressing Azure AD related issue tickets(Level 1).
- Addressed issues like AD Integrated DNS Issues, Active Directory trust relationship.
- Configured email retention policies in Microsoft 365.
- Troubleshoot issues like, frequent account locked out, SharePoint Site Permission Issues, MFA Authentication Fails for Admin Users, etc.
- Ensure secure access policies are followed.
- Administer Azure AD, Exchange Online, and Intune for user and device management.
4Labs Technologies Pvt. Ltd.
Senior Technical Support Engineer
12.2021 - 06.2022
Job overview
- Continuously monitor network systems and servers for uptime and performance.
- Using tools like Cisco Meraki and New Relic.
- Detect, analyze, and respond to network alerts and system alarms.
- Extracting server reports and network report from respective tools and sharing it with concern teams.
- Monitoring and troubleshooting VMware Issues.
- Apply updates and patches to hardware and software as needed.
- Responsible for documenting KB articles for the Tier 1 technicians.
- Managing systems installations and implementations.
- Using Remote tools to troubleshoot end user’s desktop-related issues.
- Documented troubleshooting steps and solutions for the knowledge base
Vyom Labs Pvt. Ltd.
Senior IS Engineer
09.2018 - 11.2021
Job overview
- Creating new hire’s account in AD and details provided to reporting manager for onboarding process.
- Providing access to end users as per their required systems, shared drives, application access, portal access, and creating shared drives and shared mailboxes as per approved request.
- Responsible for all IT documentation and generating KB articles.
- Manage all software and O365 licenses.
- Limited admin access to SCCM for deployment of applications and updates on single or group of end user machines.
- Involving individual IT team members in decision-making process through meetings.
- Drafting reports and working with the management team.
- Configuring mail flow rules in Exchange Online.
Handssys Software Technologies Pvt. Ltd.
Technical Support Engineer
07.2016 - 08.2018
Job overview
- Creating tickets on user’s issues received via call.
- Performing Level 1 troubleshooting over application-related issues.
- Providing user authentication and activation for web access.
- Active Directory Administrative Roles.
- Managing user accounts, groups, and computers.
- Managing domain configurations.
- Creating, editing, and managing Group Policy Objects (GPOs) for managing domain-wide policies.
- Troubleshooting all kinds of Outlook issues.
Education
Bharati Vidyapeeth Deemed UniversityPune, Maharashtra
Master of Science from IT
06.2016
Skills
- Microsoft Active Directory
- Office 365
- Windows Server Admin
- SCCM
- Microsoft Intune
- Azure AD
- Network Monitoring
- VMware Administration
- Exchange Online
- Cisco Meraki
- New Relic
Certification
Azure AZ-104
Timeline
Senior Administrator
Wipro Limited Pvt. Ltd.
06.2022 - Current
Senior Technical Support Engineer
4Labs Technologies Pvt. Ltd.
12.2021 - 06.2022
Senior IS Engineer
Vyom Labs Pvt. Ltd.
09.2018 - 11.2021
Technical Support Engineer
Handssys Software Technologies Pvt. Ltd.
07.2016 - 08.2018
Azure AZ-104
Bharati Vidyapeeth Deemed University
Master of Science from IT
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