JAYANT CHAUDHARY
Noida
Summary
Seasoned Broker & certified trainer known for high productivity and efficient task completion. Specialize in Lloyds of London market analysis, risk management, and client portfolio optimization. Excel in negotiation, communication, and relationship building, ensuring success in fast-paced environments. Demonstrated ability to deliver high-quality training and customer service, fostering long-term client retention and loyalty. Significant impact on previous brokerage firms through growth in portfolio size, and increased client satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager (Certified Trainer)
GENPACT
02.2023 - Current
- Certified trainer responsible for onboarding and training new hires on Lloyd’s of London processes, both classroom-based and on systems.
- Created structured learning plans and training schedules for new joiners; maintained quality and consistency in training delivery.
- Developed and implemented comprehensive training programs for new employees.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Signing premiums and claims as an internal broker for Amlin.
- Evaluating the premium as per agreement for underwriters
- Looking after two Lloyd's broker numbers that are split: Lloyd's of London and Lloyd's Brussels.
- Reconciliation of monthly/ quarterly bordereaux to create LPAN
- Handling multiple coverholder portfolios for profit commission, cash loss, loss fund, and claims.
- Reviewed and analyzed financial data to ensure the accuracy of customer accounts.
- Communicated regularly with clients regarding portfolio performance and changes in the marketplace.
- Managed client escalations and resolved queries by coordinating with stakeholders to maintain SLAs and accuracy.
Professional 1 (P1)/Trainer
DXC Technology (Xchanging)
03.2019 - 02.2023
- Designed learning modules and job aids to support trainees in achieving operational benchmarks.
- Developed and delivered onboarding programs for new employees, focusing on Lloyd’s systems and compliance.
- Provided feedback on employee performance based on observed results during training sessions.
- Served as escalation point for team, ensuring timely issue resolution aligned with client expectations.
- Evaluated signing premiums for Lloyd’s market brokers, including Marsh, Willis, and AON.
- Contacted brokers in London to address queries and confirmations necessary for processing.
- Validated invoices for tax and broker field requirements.
- Coached and supported new team members to meet performance standards.
- Acted as subject matter expert, providing guidance to enhance team capabilities.
Senior Consultant
OPTUM (UNITED HEALTH GROUP)
12.2017 - 03.2019
- Analyzing, researching & resolving claims issue
- Claim amount adjustment as per documents provided by Hospitals or physician provider
- Ability to understand & apply plan concepts to include copay, Co-insurance & Deductible
- Worked on special projects as required by client (i.e COB - Coordination of Benefit)
- Working on FACETS ERP one of the most common software used in Healthcare industry.
Senior Associate
EXL
05.2016 - 10.2017
- Processing of claims - Setting up new claim in system (FNOL - First Notice of Loss) For different LOB like Property, General Liability, Auto Liability & Healthcare
- Handling the queries with onshore brokers in an efficient manner through Email or Communicator
- Carepoint where we setup the claim according to their Lob.
Associate
GENPACT
05.2014 - 12.2015
- Maintaining the payroll of the contractors
- Setting up new contract
- Enrolling the contractor as per contractual documents
- Closing the company as per the work done
- Distributing policy.
Education
B.com -
Monad University
Hapur01.2013
High School Diploma -
St Andrews Sr Sec School
Agra03.2010
Skills
- Effective communication
- Employee training and development
- Performance assessment
- Data analysis and reconciliation
- Issue escalation management
- Stakeholder engagement
- Customer service excellence
- Client relationship management
- Team leadership skills
- Adaptability and flexibility
- Analytical expertise
Accomplishments
- Gold award at Genpact for managing the internal broker team efficiently
- Appreciated by onshore clients for promptly understanding their queries and solving them on priority
- Got a Bronze award in EXL for best performance in 2017 Q3 for accuracy and handling work independently
- Got cross trained for various work types in short period in UHG
- Received multiple appreciation over mail from broker/underwriter/client side in Xchanging
Hobbies and Interests
Travelling
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English, C2
- Hindi, C2
Personal Information
- Father's Name: Mr. Sunil Chaudhary
- Date of Birth: 03/28/92
- Marital Status: Married
Timeline
Assistant Manager (Certified Trainer)
GENPACT
02.2023 - Current
Professional 1 (P1)/Trainer
DXC Technology (Xchanging)
03.2019 - 02.2023
Senior Consultant
OPTUM (UNITED HEALTH GROUP)
12.2017 - 03.2019
Senior Associate
EXL
05.2016 - 10.2017
Associate
GENPACT
05.2014 - 12.2015
B.com -
Monad University
High School Diploma -
St Andrews Sr Sec School