JAYANT GOYAL
Gurgaon
Summary
Detail-oriented hotel operations professional with nearly two years of experience in booking management, customer service, and operational efficiency. Demonstrated expertise in creating, amending, canceling, and relocating bookings, ensuring a smooth experience for all guests. A dedicated customer service expert with over two years of experience addressing high-profile service issues in the travel industry. Proficient in utilizing tools to deliver exceptional support through phone, chat, and email. Skilled in critical thinking, data analysis, and implementing operational strategies to enhance customer satisfaction. Passionate about providing resolutions and maintaining a customer-first mindset in a fast-paced, 24/7 environment. Focused sales supervisor with expertise in staff advising and training. Outstanding analytical ability and workplace focus. Offering exemplary leadership skills and several years of experience in sales.
Overview
2
2
years of professional experience
Work History
Reservations Sales Supervisor
Praxis Services Pvt Ltd
Gurgaon
04.2025 - Current
- Team Supervision and Leadership
- Sales and Revenue Management.
- Customer Service.
- Reporting and Analysis.
- System and Process Management
Senior Reservation And Sales Associate
Praxis Services Pvt Ltd
Gurgaon`
04.2024 - 03.2025
- Managed hotel reservations for IHCL (Indian Hotels Company Limited), overseeing all aspects of the booking process, including:
- Creating and amending reservations for guests to ensure accuracy and satisfaction, as well as accommodating special requests and preferences.
- Processing cancellations and relocations in a timely manner, coordinating with other departments to minimize guest inconvenience, and enhance their experience.
- Maintaining up-to-date knowledge of room availability, rates, and promotional offers, and providing guests with accurate information and tailored recommendations.
- Utilizing the property management system (PMS) to track reservations and generate reports, facilitating effective communication and decision-making among team members.
- Collaborating with the front desk and customer service teams to address guest inquiries and resolve issues promptly, ensuring a seamless check-in and stay experience.
Reservation And Sales Associate
Praxis Services Pvt Ltd
Gurgaon
02.2023 - 03.2024
Education
Advanced 3 Years Diploma - Hospitality Administration
International Institute Of Hotel Management
04-2022
Skills
- Team supervision
- GDS tools
- Communication
- Reservation management
- Property management systems
- SABRE software
- SAP software
- Customer service
Languages
- English
- Hindi
Timeline
Reservations Sales Supervisor
Praxis Services Pvt Ltd
04.2025 - Current
Senior Reservation And Sales Associate
Praxis Services Pvt Ltd
04.2024 - 03.2025
Reservation And Sales Associate
Praxis Services Pvt Ltd
02.2023 - 03.2024
Advanced 3 Years Diploma - Hospitality Administration
International Institute Of Hotel Management
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