JAYANT MAGGOO

• Developed a Trust and Safety report for the business vertical, encompassing vital metrics like Service Level, AHT, Forecasted vs Processed Volume, and quality
• Designed a performance and billing dashboard, enhancing BPO-related metrics visibility with drill-down capabilities
• Developed an Agent-level report using Power BI to optimize individual performance tracking, leading to targeted performance improvements
• Built an Hourly Interval report with real-time updates every 30 minutes, allowing for prompt performance adjustments and increased operational efficiency
• Designed a CDR report exposing call disconnect reasons at both agent and FLM levels
• Implemented automation for dashboard refresh on the screens, ensuring the display of the latest visual updates

Achievements:

• Increased management's decision-making ability by 10%
• Reduced service level fluctuations by 12% through root cause analysis
• Enhanced data granularity leading to a 5% improvement in data visibility
• Increased precision and efficiency of performance tracking by 10%
• Improved forecasting and performance metrics by implementing advanced data models, increasing forecast accuracy by 10%
• Ensured display of the latest visual updates through dashboard automation on screens

• Created a streamlined Power Bl Business Statistics report
• Designed a Utilization Dashboard for 30+ diverse warehouses
• Collaborated with GST team to develop a user-friendly GST Sales and Purchase report
• Designed an Expiry and Near Expiry report for warehouse inventory management
• Developed a Power Bl checklist report for customer warehouses
• Created a Trading Control report displaying SKU-wise sales and purchase registers, margin analysis, and YTD/MTD summaries
• Initiated an auto email system to distribute Power Bl reports to non-license users

Achievements:

• Reduced decision-making time for Board members by 20%
• Improved tracking processes efficiency by 7%
• Increased efficiency and time savings by 15% through simplified GST report calculations
• Prevented stock spoilage and improved inventory tracking capabilities by 20%
• Enhanced compliance monitoring and curbed unethical activities with a 20% increase in effectiveness
• Contributed to a 15% improvement in decision-making with Trading Control report
• Saved license costs and expanded report accessibility through auto email system done using gmail.