Jayant Singh
Hospitality
GHAZIABAD
Summary
Dynamic Guest Service Associate with a proven track record at Radisson Blu Tower Kaushambi, excelling in guest relations and complaint handling. Recognized for enhancing guest satisfaction through prompt issue resolution and exceptional service. Skilled in payment processing and maintaining composure under pressure, fostering a welcoming environment for all guests.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Radisson Blu Tower Kaushambi
03.2023 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created welcoming and comfortable environment for guests.
Education
Senior Secondary Education -
National Institute of Open Schooling
A-24/25, Block A, Industrial Area, Sector 62, NoidHotel Management Course -
Yuva Parivatan
1141, Block E, Bhalswa Jahangirpuri, Jahangirpuri,Traning in F&B STEWARD -
IHM PUSA INSTITUTE
Pusa, New Delhi, Delhi 110012Skills
Complaint handling
Guest relations
Patience and composure
Payment processing
Team player mentality
First aid training
Timeline
Guest Service Associate
Radisson Blu Tower Kaushambi
03.2023 - Current
Senior Secondary Education -
National Institute of Open Schooling
Hotel Management Course -
Yuva Parivatan
Traning in F&B STEWARD -
IHM PUSA INSTITUTE