Jayanta Adhikari
Vadodara
Summary
A confident & solutions-focused Team Leader and Data Classification Manager who can deliver insightful answers to global operational and business challenges - offering over 16 years of experience with experience in project management, process improvement, transition and dedicated to enhancing employee satisfaction and business success. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader 2 and Data Classification Manager
Numerator
12.2020 - 04.2024
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Successful transition of a process from Jamaica and managed the project using the agile methodology
- Lead a team of more than 20 associates to achieve the operational excellence for Promotion Vertical for 2 different teams
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- QC and QA for the data delivered to the client so that client's get accurate data; also managed and completed 8 projects from E2E
- Recruiting and Training for new talents for the Global Operation
- Worked closely with training team to understand the training requirement, created training plans to train and develop the associates
- Worked with Leadership to create e-training module for Green Belt program for the associates
- Ticket management using JIRA and CANBAN for prioritizing the tickets as per the delivery cycle and for quick turnaround time
- Built strong relationships with customers through positive attitude and attentive response.
- Worked on Continuous Improvement project in increase accuracy and productivity and faster timely delivery to the global clients
- Worked on Task Coordination, Work allocation, Workflow management, Performance evaluation, Annual appraisal, Conflict resolution, Quality Productivity and Performance monitoring for the associates
- Documentation and Reporting were also a part of the responsibility as well
- Worked closely with the Client Service team to understand the client's requirement and deliver the results on or before time
- Worked with Senior Leadership to create Score Tracker KPI to measure Operational Excellence throughout the Promo Business
- Market Research on the Durables Products and Pricing and providing solution to the client
- Created a support site for the entire team on all the process guidelines for Promotion Vertical
- Strategized towards automating the newly transferred process to clear all the back logs and to code automatically
- Implementing Dashboard system to gauge performance and productivity to gain more understanding from the business operation
- Worked as a people manager and recognized as one of the most efficient leaders in 2021 and in 2023.
Senior Operation Executive
The Nielsen Company
11.2010 - 11.2020
- Collaborated with business unit leaders and stakeholders to design new approaches, methodologies and modelling comprehensive dashboards and understands the business needs and transforming them into a feasible technical solution plan in the areas of BI & Analytics to develop BI solutions for the Global Operation Vertical
- Conducted data-driven analysis and developed more than 15 dashboards and reports and insights for internal and external Clients and Cross Functional teams to make corrective and strategic decisions on sales, productivity, client delivery, marketing spend and ROI with different insights for different teams or clients
- Access management for more than 600 global users as per their role, managing the team of 5 BI developers and 3 support engineers for the BI project
- Enhance the User Experience (UX) by defining the User Persona Analysis.
- Acting as single-point-of-contact for supporting clients on various project and technical issues and ensuring adherence to defined escalation/response/resolution time for reported problems based on the severity
- Managed a global project to remove the redundant Characteristics to reduce the cost
- Recommendations to the leadership to drive continuous improvement of the business process and worked with the Enterprise Google team to roll out the Google Ecosystem across the organization
- Successfully managed 1 monthly release and 2 weekly releases for the Global Reference Data Product and managed 9 associates for the User Acceptance Test for the Global Reference Data Product and finding out the Gaps to enhance the usability and functionality
- Monitor quality for all countries with Ref Data operations (90+) and maintain dashboard, including comparison of performance of each country versus Quality Escape reduction targets
- Worked as part of the Nielsen Enablement Team with Trade Dimension Operation for the US and Canada to provide leadership and expert support to the TCS SME and team in Chennai
- Rolling out SOP to achieve daily and weekly KPIs, and delivery targets. Ensuring compliance across all countries, achieving progress in costs
Senior Researcher
IPSOS
07.2009 - 10.2010
- Enhanced research quality by implementing rigorous methodologies and data analysis techniques
- Customer Satisfaction & Loyalty study for Global Banks, Beverage Company and Oil and Gas organization
- Track Study, Mystery audit for Insurance Client, Retail Client and Lubricant Client
- Test Product and evaluate Brand Equity evaluation for Confectionary Client based at Philippines and Hong Kong
- Collate and presented data processing and design questionnaire
- Managed the field team from Delhi, Mumbai, Bangalore, Kolkata, Pune and other international markets, and managed the CATI operation
Research Executive
Marketprobe
09.2008 - 07.2009
- Successfully conducted Customer/Advisor satisfaction study or CSAT for Insurance and Telecom Organization
- Performed Mystery Shopping for Insurance and Telecom Sector, and completed sales & service audit.
Management Trainee (Executive assistant)
Powerica Ltd.
02.2007 - 02.2008
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks
- Worked on the MIS system and remotely managed GNPOC (Greater Nile Petroleum Operating Company) project at Sudan for resource allocation, budgeting, timeline tracking using Microsoft Project
- Worked as Executive Assistant to the Vice president
- Gained knowledge of company policies, protocols and processes
Education
MBA - Marketing And IT SYSTEM Management
ITM Business School
Mumbai, India04.2007
B.E. - Electronics And Communication
Asansol Engineering College
Asansol, India05.2003
Skills
- Team Management
- Continuous Process Improvement and Project Management
- Client Management and Client Service
- Key Performance Indicators
- QC and Quality Improvement
- People Management
- Operational Efficiency
- Daily workflow improvement
- Teamwork and Collaboration
- Work Planning and Prioritization
- Transition and Documentation, Reporting
- Data Visualization
- Conflict Resolution
Certification
- Project Management with Agile Methodology, 2024, UDEMY
- Lean Six Sigma Black Belt, 2022, Henry Harvin, 5455/IND/2032
Awards
- High Impact Award, 2024, Numerator
- Star Performer Award, 2023, Numerator
- High Impact Award, 2021, Numerator
- Nielsen Information Security Video Contest, 2016, The Nielsen Company
- 1st place EUPHORIA, 2006, 2006, NMIMS Mumbai
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Team Leader 2 and Data Classification Manager
Numerator
12.2020 - 04.2024
Senior Operation Executive
The Nielsen Company
11.2010 - 11.2020
Senior Researcher
IPSOS
07.2009 - 10.2010
Research Executive
Marketprobe
09.2008 - 07.2009
Management Trainee (Executive assistant)
Powerica Ltd.
02.2007 - 02.2008
MBA - Marketing And IT SYSTEM Management
ITM Business School
B.E. - Electronics And Communication
Asansol Engineering College
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