Jayanta Das
Sr Associate
New Delhi
Summary
Utilize my Skills and Specialization in the favour of the Organization for the common goal and for my development along with the company's growth.
Overview
2025
2025
years of professional experience
1
1
Certification
3
3
Languages
Work History
Achievements
EXL Services India
- Best Performer amongst New Hires
- Trained a team on New Client Software
- Worked towards the Team's Quality Improvement
- Worked as SME in British Gas process
Sr Associates at Client Handling
Exl Services Pvt Ltd.
10.2024 - Current
- Currently working as an Sr Associates in a Healthcare Voice Profile as an advocate
- Taking queries from facilities and Offices
- Providing BENEFITS and COPAY as in (IP, OP, and dental codes)
- Analyzing the benefits accumulators, based on Groups, County, and Place of services
- Analyzing the claim status and providing breakdown of the claim, while determining if its approved or declined
- Seeking detail investment on dental benefits accumulators along with following the guideline of the SPD
- Strive to provide all the innate details as per the patient/members codes that is requested by the providers
- PRECERT queries as per SPD plans
- Providing claim details , claims update on processing and denial reasons.
- Checking the eligibility, claim submission address, and Effective dates and informing the providers as per their need
- Co-coordinating with the different insurance companies and Authorizing information regarding the pre-certification
- Providing balance check and payment transaction as per the claim status and co-ordinating with the third party in order to change the mode of payment or payment failure reasons, as per business requirement
Client Service Representative
Capgemini Consulting
07.2016 - 02.2019
- Checking the availability of healthcare officer and aligning them to the hospitals as per the distance and skillset category
- Handling complaints and working on the feedback provided by the officers
- Providing details about the hospitals and the Healthcare devices which needs to be fixed
Credit Solutions Team Member
EXL Services India
10.2012 - 6 2016
- Inform customer about the ways to manage their finances
- Help to overcome the current debt and secure future debt
- Providing tailored plans to customers, which also help the company to reduce costs
- Providing resolutions to the Field representatives
- Checking all the minute details and declaring about the warrant executes on customer's account
- Looking into the productivity and maintaining the AHT and ACW parameters as per process guidelines
- Adhering to the process guidelines, and generating productivity, without compromising the Quality.
Education
B.A - Communicative English
Calcutta University
Skills
Excellent Communication Skills
Zeal to Learn
Team Handling Skills
Ability to accept Challenge
Commitment to the work
Ensuring growth towards the organization
Working as per the clients SLA and Customer satisfaction
Certification
Certification Completed for TTT level 1
Accomplishments
- Best Performer amongst New Hires for February 2013
- Trained a team on New Client Software
- Worked towards the Team's Quality Improvement
- Worked as SME in British Gas process
Personal Information
- Father's Name: Dilip Das
- Date of Birth: 12/06/86
- Gender: Male
- Marital Status: Single
Disclaimer
I declare that the above information is true to the best of my knowledge and belief. If there is any change in the above facts, it's my liability to inform the employer at the earliest.
reading , music, gardening
Love to read on autobiographies, Fiction and horror. Music is my all time past time favourites.
Timeline
Sr Associates at Client Handling
Exl Services Pvt Ltd.
10.2024 - Current
Client Service Representative
Capgemini Consulting
07.2016 - 02.2019
Credit Solutions Team Member
EXL Services India
10.2012 - 6 2016
Achievements
EXL Services India
B.A - Communicative English
Calcutta University