Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Disclaimer
reading , music, gardening
Timeline
Generic

Jayanta Das

Sr Associate
New Delhi

Summary

Utilize my Skills and Specialization in the favour of the Organization for the common goal and for my development along with the company's growth.

Overview

2025
2025
years of professional experience
1
1
Certification
3
3
Languages

Work History

Achievements

EXL Services India
  • Best Performer amongst New Hires
  • Trained a team on New Client Software
  • Worked towards the Team's Quality Improvement
  • Worked as SME in British Gas process

Sr Associates at Client Handling

Exl Services Pvt Ltd.
10.2024 - Current
  • Currently working as an Sr Associates in a Healthcare Voice Profile as an advocate
  • Taking queries from facilities and Offices
  • Providing BENEFITS and COPAY as in (IP, OP, and dental codes)
  • Analyzing the benefits accumulators, based on Groups, County, and Place of services
  • Analyzing the claim status and providing breakdown of the claim, while determining if its approved or declined
  • Seeking detail investment on dental benefits accumulators along with following the guideline of the SPD
  • Strive to provide all the innate details as per the patient/members codes that is requested by the providers
  • PRECERT queries as per SPD plans
  • Providing claim details , claims update on processing and denial reasons.


  • Checking the eligibility, claim submission address, and Effective dates and informing the providers as per their need
  • Co-coordinating with the different insurance companies and Authorizing information regarding the pre-certification
  • Providing balance check and payment transaction as per the claim status and co-ordinating with the third party in order to change the mode of payment or payment failure reasons, as per business requirement

Client Service Representative

Capgemini Consulting
07.2016 - 02.2019
  • Checking the availability of healthcare officer and aligning them to the hospitals as per the distance and skillset category
  • Handling complaints and working on the feedback provided by the officers
  • Providing details about the hospitals and the Healthcare devices which needs to be fixed

Credit Solutions Team Member

EXL Services India
10.2012 - 6 2016
  • Inform customer about the ways to manage their finances
  • Help to overcome the current debt and secure future debt
  • Providing tailored plans to customers, which also help the company to reduce costs
  • Providing resolutions to the Field representatives
  • Checking all the minute details and declaring about the warrant executes on customer's account
  • Looking into the productivity and maintaining the AHT and ACW parameters as per process guidelines
  • Adhering to the process guidelines, and generating productivity, without compromising the Quality.

Education

B.A - Communicative English

Calcutta University

Skills

Excellent Communication Skills

Certification

Certification Completed for TTT level 1

Accomplishments

  • Best Performer amongst New Hires for February 2013
  • Trained a team on New Client Software
  • Worked towards the Team's Quality Improvement
  • Worked as SME in British Gas process

Personal Information

  • Father's Name: Dilip Das
  • Date of Birth: 12/06/86
  • Gender: Male
  • Marital Status: Single

Disclaimer

I declare that the above information is true to the best of my knowledge and belief. If there is any change in the above facts, it's my liability to inform the employer at the earliest.

reading , music, gardening

Love to read on autobiographies, Fiction and horror. Music is my all time past time favourites.

Timeline

Sr Associates at Client Handling

Exl Services Pvt Ltd.
10.2024 - Current

Client Service Representative

Capgemini Consulting
07.2016 - 02.2019

Credit Solutions Team Member

EXL Services India
10.2012 - 6 2016

Achievements

EXL Services India

B.A - Communicative English

Calcutta University

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Jayanta DasSr Associate