Jayanta Kundu
Senior Leader, AI & Data Driven Systems Design & Strategy
Kolkata,WB
Summary
Business-focused Product Development Leader adept at collaborating with cross-functional teams and customers to produce relevant, high-quality products that drive business outcomes. Well-organized and proactive with excellent communication and planning abilities. Ready to offer 21 years of progressive experience to enable and catalyze ideas, initiatives and innovation leveraging the power of Data, Openness, and Digital Dexterity
Overview
22
22
years of professional experience
4
4
years of post-secondary education
12
12
Certifications
Work History
Product Development Leader
Ericsson
Kolkata, West Bengal
04.2019 - Current
- Create design principles, reference implementation architectures to support Data exchange & AI-powered solution archetypes
- Conduct research and review strategy design and execution plans for AI & Data-driven Systems
- Strategize future development through drafting of marketing requirements materials
- Support the product areas to search and prototype Data and API enabled business models illustrating ways of leveraging ecosystem
- Review R&D development budgets, expenditures and research
- Distinguish product issues and create competitive intelligence
- Hosted product demonstrations and promoted features to clients
Head of Value-added Support Services (VASS)
Ericsson
Kolkata, West Bengal
04.2016 - 03.2019
- Accountable for allocation of “GFIT Automation & AI" Strategic Program's Innovation funding to Data-driven intelligent automation discovery initiatives and transition to Industrialization
- Spearheaded the GFIT Automation & AI Program stream in BNEW SAN SA Support to incubate AI-powered use-cases in RAN Data Operation flows, viz., Context-aware Data Flow, Causal-graphing of “Incident-to-RCA” flow, Radio SFP Auto-troubleshooting flows
- Spearheaded the early adoption of Amazon S3 API to transform interaction between applications, data and infrastructure enabled by an object-store based Data-management system that runs and scales where the applications reside - Hybrid and Multi-Cloud Envs
- Accountable for co-defining with SPMs, the value-streams of Software Assurance Service (SWAS) in Network Services Portfolio
- Implemented SAFe 4.0 to adopt agile iterative cycles in the design & development of solution prototypes in AI/ML incubation backlog
- Network with TM Forum, ETSI ZSM communities to learn and adopt AI data management frameworks, information models
General Manager and Head of Preemptive Support
Ericsson
Kolkata, West Bengal
01.2013 - 03.2016
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision, long-range planning and execution through global cross-functional teams
- Enhanced operational efficiency and productivity by innovating Data-driven automation of Preemptive services workflows
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Identified trends in customer needs to develop valuable solutions.
- Collaborated with and Supported Product Management teams to drive Service Readiness initiatives
AGM and Head of BSS & Application Development
Aircel Ltd (Maxis India)
Delhi/Kolkata, Maharashtra
02.2009 - 01.2013
- Built and directed the Technology Organization to support the Design, Planning and Operations of the nodal OSS/BSS Tech Stack
- Responsible to conceptualize, build (along with Corporate Marketing) and implement B2C and B2B2 C focused products
- Directed the full LCM of software-apps to enable segmented offerings, network pattern surveillance, auto-diagnostics, dynamic traffic steering, Data-driven Network Operation Automation, etc.
- Developed low TCO and high resilience in-house solutions, e.g., Data-fabric for apps, CDR based offline-billing, Hybrid-feature Integration, Dynamic-pricing solution, and other large automations.
- Key stakeholder in technology and solution decision making and governance of multi-vendor solutions in the CTIO organization
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Specialist & Customer Network Technical Leader
Ericsson India
Mumbai/Kolkata, West Bengal
03.2004 - 02.2009
- Driven engagement with CTO Office and Operations leadership teams of all customers in Asia Pacific for OSS/BSS, Core and Radio
- Provided Emergency Recovery leadership during in high-intensity escalation situations for mission critical customer network incidents
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Provided technical consulting during sales cycles, suggestively selling and making sure all products are appropriately in solution offerings
- Developed and executed customized analytics routines on Big-Data Repo of massive system of records for OSS/BSS, Core networks
Level-3 Technical Support Lead
Reliance
Mumbai, Maharashtra
10.2002 - 03.2004
- Contribute to the Go-live project of the worlds’ largest greenfield Nationwide Telco from the Global NOC.
- Verified Reliance specific NW software customizations in test labs
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved technical conflicts with mutually beneficial solutions between circle network teams and corporate network teams.
Senior Engineer
AT&T India ( Idea)
Indore, Madhya Pradesh
02.2002 - 10.2002
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Integrated and maintained technical components for NW services
- Developed work plans for various network change activities
- Interacted with subject matter experts to develop tools for task automation in OSS
Engineer
Aircel Cellular
Chennai/Coimbatore/Madurai, Tamil Nadu
09.2000 - 02.2002
- Performed Engineering tasks in multiple domains - RAN, Core, OSS
- Mobilized Field Engineers for planned and emergency works
Education
Bachelor of Engineering - Electronics & Telecommunications Engineering
Dr BA Marathwada University
Aurangabad 06.1996 - 08.2000
Skills
Product development
Product Specification Development
New Product Development
Thought leadership content development
Autonomous Product Development
Leadership development
Lead Complex Programs
Collaborate in large-scale cross-functional settings
Visualize big-picture helicopter viewpoints
Storytelling grasshopper viewpoints
Make business-case for funding
Conceptualize marketing narratives
Strategize Business & System Capabilities
Operationalize Data for AI
Formulate OPM Metrics
Analyze Industry trends, Competition & Technology Strategy
Mobilize “master-mind alliance” knowledge teams
Explore and Canvas business & technical capabilities
Frame Customer Requirements and Map to Product Roadmaps
Automation/AI Engineering, O&M, System Integration, Sales Support
Create frameworks of processes, information-models & governance
Make data-driven decisions
Hobby
Composing music with Piano trips my creativity to another level of consciousness. I have collaborated with other artists and have published original songs in English, Urdu and Hindi on YouTube and Spotify.
Certification
Challenger Sales Program – CEB Gartner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SAFe 5.0 Architect – executed projects
10-2020
Product Development Leader
Ericsson
04.2019 - Current
Scrum Master
01-2019
Project Management Professional (trainied)
06-2018
AWS Certified Cloud Solution Architect
03-2018
TM Forum Certified Business Development Manager
11-2017
TM Forum Certified Information Architect
11-2017
Challenger Sales Program – CEB Gartner
03-2017
Business Architecture Program – Cordial
10-2016
Leadership for Professionals (LFP) & Ericsson L1 People Leadership
08-2016
Head of Value-added Support Services (VASS)
Ericsson
04.2016 - 03.2019
IT Service Management - ITIL V3 Certification
03-2016
TOGAF (trained)
11-2015
Prince 2 Practitioner – Certified by APMG
07-2015
General Manager and Head of Preemptive Support
Ericsson
01.2013 - 03.2016
AGM and Head of BSS & Application Development
Aircel Ltd (Maxis India)
02.2009 - 01.2013
Specialist & Customer Network Technical Leader
Ericsson India
03.2004 - 02.2009
Level-3 Technical Support Lead
Reliance
10.2002 - 03.2004
Senior Engineer
AT&T India ( Idea)
02.2002 - 10.2002
Engineer
Aircel Cellular
09.2000 - 02.2002
Bachelor of Engineering - Electronics & Telecommunications Engineering
Dr BA Marathwada University
06.1996 - 08.2000