Jayanta Mete
Kolkata
Summary
Customer Service Associate With Proven Expertise At Techmahindra LTD. With 9 Months Of Experience. Excelling In Customer Complaint Resolution And Call Handling Efficiency. Leading With Strong Multitasking Abilities and CRM Proficiency, I Consistently Deliver Personalized solutions, Enhancing Customer Satisfaction And Retention While Reducing Call Handle Time Through Effective Communication And De-Escalation Techniques.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Techmahindra LTD.
Kolkata
07.2025 - 05.2026
- Promptly Addressing Customer Concerns and Offering Them Personalized Solutions.
- Resolved Customer Complaints, Ensuring Satisfaction and Retention.
- Processed Transactions Accurately Using The Company's Point-Of-Sale System.
- Reduced Average Call Handle Time Through Effective Troubleshooting and Communication skills.
Education
NATIONAL COUNCIL FOR VOCATIONAL TRAINING - Welder
Industrial Training Institute Tollygunge
Kolkata, India 09.2022 - 08.2023
NETAJI SUBHAS VIDYALAYA [H.S]
Kolkata, India Skills
- MS Office
- CRM
- De-Escalation Techniques
- Multitasking And Prioritization
- Inbound And Outbound Calling
- Hospitality And Accommodation
- Call Handling Efficiency
- Customer Complaint Resolution
Certification
- Certified In NATIONAL COUNCIL OF VOCATIONAL TRAINING ( ITI )
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Affiliations
- Singing
- Cooking
- Reading
- Si-Fi Movies
OBJECTIVE
- To Accept Any Positions Of Which I Am Qualified That Provides Challenges And Opportunities For Additional Training And Healthy Learning.
Timeline
Customer Service Associate
Techmahindra LTD.
07.2025 - 05.2026
NATIONAL COUNCIL FOR VOCATIONAL TRAINING - Welder
Industrial Training Institute Tollygunge
09.2022 - 08.2023
NETAJI SUBHAS VIDYALAYA [H.S]