Jayanta Modak
Siliguri
Summary
Customer-focused retail professional with 3 years of proven expertise in sales, billing, and customer service. Skilled at delivering seamless store operations, optimising customer satisfaction, and driving compliance with SOP standards. Adept at managing diverse product categories, resolving issues efficiently, and supporting team performance in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Reliance Retail
Siliguri
10.2022 - Current
- Delivering end-to-end customer service, ensuring high satisfaction and loyalty.
- Managing billing, cash handling, and day-to-day banking responsibilities.
- Leading departments during Manager's absence, for 6+ months ensuring smooth operations.
- Maintaining strict SOP compliance, inventory control, and dump management.
- Skilled in operating MHE for efficient store functioning.
- Supporting team productivity and contributing to sales & service excellence.
Education
Bachelor of Commerce -
Siliguri College of Commerce
10th WBBSE - English, Hindi, Bengali, Nepali
Nilnalini Vidya Mandir (H:S)
12th WBBSE -
Nilnalini Vidya Mandir (H:S)
Skills
- Customer Service Excellence
- Complaint Resolution
- Cash Handling
- Banking Operations
- SOP Compliance
- Loss Prevention
- Product Knowledge
- Departmental Leadership
- Strong Communication
- Interpersonal Skills
- Problem-Solving
- Adaptability
- Critical Thinking
- Team Collaboration
- Leadership
Accomplishments
- 3 Times Star of the Month
- Department Star of the Month (1 time)
- 1 Time Best Cashier of The Month
- Highest Number Of Ac Sale
Hobbies and Interests
- Travelling to explore different cultures
- Creative editing to enhance my creative side
- Music and songs to stay calm and composed
- Cricket for team bonding
References
- Pratyaee Chakraborty, Store Manager, Bharti Airtel Limited, 9836233135, pratyaee.chakraborty@airtel.com
- Rajesh Singh, Store Manager, Reliance Retail Ltd., 8343003027, rajesh28.singh@zmail.ril.com
Languages
- Hindi
- Bengali
- Nepali
- English
- Hindi
- Bengali
- Nepali
Timeline
Customer Service Associate
Reliance Retail
10.2022 - Current
Bachelor of Commerce -
Siliguri College of Commerce
10th WBBSE - English, Hindi, Bengali, Nepali
Nilnalini Vidya Mandir (H:S)
12th WBBSE -
Nilnalini Vidya Mandir (H:S)