JAYANTH S
Bengaluru
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Chat Support Representative
INTELLIPAAT SOFTWARE SOLUTION
Bengaluru
06.2024 - Current
- Responded to customer inquiries through live chat support channels.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Managed customer database using CRM systems like Zendesk.
- Performed data entry duties using software applications such as Microsoft Excel and Access.
Business Development Executive
INTELLIPAAT SOFTWARE SOLUTION
Bengaluru
07.2023 - 06.2024
- Collaborated with sales teams to create effective marketing campaigns and presentations.
- Managed CRM tools to track leads, client interactions, and follow-ups efficiently.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Developed strategies to enhance client relationships and drive business growth.
- Conducted market research to identify new business opportunities and trends.
Education
B.TECH - COMPUTER SCIENCE AND ENGINEERING
Vel Tech Rangarajan Dr.Sagunthala R&D Institute Of Science And Technology
Chennai, Tamil Nadu01.2023
Skills
- CRM management
- Lead generation
- Relationship building
- Time management
- ZOHO CRM
- Zendesk proficiency
- Data entry
- Problem solving
- Adaptability
- Excellent communication
- Excel proficiency
- Reliable multitasking capabilities
- Client relationship management
Hobbies and Interests
- Singing
- Coding And Gaming
- Reading
- Travelling
Projects
AMERICAN SIGN LANGUAGE CONVERSION TO AUDIO AND TEXT USING MACHINE AND DEEP LEARNING, Android application which uses feature extraction algorithms and machine learning (SVM) to recognize and translate static sign language gestures. The Sign Language app is an Android application which can translate static ASL and BSL signs, such as the fingerspelling alphabet. These translated signs can be displayed to the user whilst allowing for sentences to be constructed. This app is currently a proof of concept to illustrate low-cost, freely available and offline Sign Language recognition using purely visual data., 2019 - 2023
Personal Information
- Passport Number: Z6741345
- Date of Birth: 07/08/01
- Gender: Male
- Nationality: India
- Marital Status: Single
Language
English
Proficient (C2)
C2
Tamil
Native
Native
Hindi
Proficient (C2)
C2
Certification
AWS Academy Graduate - Cloud Foundations - https://www.credly.com/badges/7276566d-db74-4d2e-ad8b-4f98df7650da/public_url
Timeline
Chat Support Representative
INTELLIPAAT SOFTWARE SOLUTION
06.2024 - Current
Business Development Executive
INTELLIPAAT SOFTWARE SOLUTION
07.2023 - 06.2024
B.TECH - COMPUTER SCIENCE AND ENGINEERING
Vel Tech Rangarajan Dr.Sagunthala R&D Institute Of Science And Technology