Highly motivated and results-oriented IT professional with experience in Identity and Access Management (IAM) seeking a challenging position as an IAM Support Engineer. Possess a strong understanding of IAM principles, tools, and best practices. Proven ability to analyze user access, conduct access reviews, troubleshoot user access issues, and provide efficient technical support. Adept at collaborating with IT and business stakeholders to ensure secure and compliant access controls across the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IAM Consultant
Hexadius Consulting Pte. Ltd.
Bengaluru
09.2024 - Current
Designed and implemented custom search queries in SailPoint Search to efficiently locate specific user and access data, supporting access audits and investigations.
Defined and enforced role-based access control (RBAC) policies to ensure least privilege access, using roles and the access profile module in SailPoint.
Designed and developed custom transforms to manipulate identity data and integrate complex systems within the SailPoint IdentityNow.
Designed and developed a custom workflow to automate manual tasks and integrate complex systems within SailPoint IdentityNow.
Utilized the SNOW and JIRA platforms to efficiently manage and resolve IAM-related incidents, ensuring timely resolution and adherence to established SLAs.
Acted as a level 2 technical support specialist for IAM tools, diagnosing and resolving user access issues, escalating critical issues as needed, and providing clear communication throughout the resolution process.
Developed a comprehensive SOP for the IAM process and enhancing operational efficiency.
Provided comprehensive IAM support, managing user access, roles, and permissions across multiple applications and systems.
Monitored system activity, identified and resolved access-related issues, and ensured the smooth operation of SailPoint IdentityNow.
Exposure to CrowdStrike Identity Protection, a cloud-based solution for identity threat protection and user behavior monitoring.
Acted as a level 2 technical support specialist for IAM tools, diagnosing and resolving user access issues, escalating critical issues as needed, and providing clear communication throughout the resolution process.
Configured and maintained SSO integrations for various cloud and on-premises applications, utilizing SAML, OAuth, and OpenID Connect protocols.
Implemented and managed MFA policies using diverse authentication methods to enhance security posture.
Utilized the SNOW platform to efficiently manage and resolve IAM-related incidents, ensuring timely resolution and adherence to established SLAs.