Versatile and self-directed professional with 11 years of expertise in orchestrating business office operations, delivering executive-level assistance, and conducting insightful data analysis using Power BI and SQL Server. Adept at furnishing exceptional customer service, executing technical tasks proficiently, and spearheading process enhancements. Proficient in pioneering novel procedures spanning multiple departments. Dedicated and results-driven data analyst with expertise in Power BI, ready to apply analytical skills to turn complex data into useful insights that contribute to business development.
Overview
12
12
years of professional experience
1
1
Language
Work History
Senior Business Support Executive
Brickwork India Private Ltd
Bengaluru, Karnataka
05.2018 - 07.2023
Establishing project scope, budget, and timelines
Developed interactive Power BI dashboards and reports to visualize key metrics and trends, facilitating data-driven decision-making
Extracted, transformed, and loaded (ETL) data from various sources into Power BI for analysis and reporting purposes
Collaborated with cross-functional teams to understand business requirements and deliver effective data solutions
Hands on experience in writing SQL queries
Extensive use of SQL to perform queries and join tables based on criteria for Data retrieval
Managing planning, scheduling, resourcing, delegation, budget analysis, reporting, risk management, and communication of various projects
Overseeing project distribution, enhancement, maintenance, and integration
Maintaining clear documentation, in particular key project milestones, issue logs, budget reports, weekly status reports, and risk assessment/contingency plans
Implementing change management procedures, including process change and optimization
Resolving issues, escalations and recommend courses of action for business process improvements
Responsible in delivering various tasks in areas like document preparation and management, finance management, time and calendar management, meeting coordination, travel planning
Worked on social media marketing, business research, graphics, operations, digital marketing, IT & E-Commerce requirements
Leverage data from performance reviews and other talent assessment tools for better results
Projects Handled
Assisted with multiple projects related to Data-Visualization, Reporting, Research and Analysis
Worked on the project on E-Commerce (Amazon Seller Central, Big-Commerce, WordPress, Shopify, etc.)
Hands on experience in Accounts, Book-keeping, Forecast Analysis, CRM tools like QuickBooks, Xero and Fresh Books
Implemented the process strategy for cost optimization
Achievements
Client has expressed appreciation for successfully managing an E-Commerce project over the past three years.
Received Excellence awards for outstanding performance
Recognition from a manager, including a cash award for the best performance in both 2019 and 2020.
Senior Operations Specialist
AXA Business Services
Bengaluru, Karnataka
06.2011 - 10.2017
Handling Disbursing fund to another Life Insurance Co, Switching of Funds Transfers which is linked to NYSE (New York Stock Exchange) & other Services for US client
Driving team towards meeting Service Level Agreements (SLAs) and adhere to process compliance
Escalating AML (Anti Money Laundering) red flag for suspicious transaction
Handling customer escalations of delay in transactions with respect to the price compare calculation for best interest in the client
Preparation of Training Manuals
Achievements
Individual performance awards for providing quality of work
Appreciation e-mails from client for providing quick and better resolutions
Received best buddy award on Monthly Basis.
Education
Bachelors of Business Management - Marketing
University of Mysore
T T L College
06.2009
Skills
Technical Skillset known
BI tools: Power BI and Power Query editor
Database tools: SQL server
Languages: R and Python
Tools Used
MS Office, Mailchimp, HubSpot, E-Commerce tools, Adobe Photoshop, MS office tools, UPSTOX
Core Competencies
Project Management, Project Scoping, Client Management, People Management, Data-Analyst, Account/Delivery Management, Quality/Performance Management, Business development and Analysis
Generating Reports, Executive Assistance, and Operation specialist
Additional Information
Worked with Power Query to filter out unnecessary data and do ETL tasks.
Adding/Splitting/Merging Custom Columns, splitting, Merge/Append merging custom columns,
pivoting and unpivoting columns, merging and appending queries and so on.
Worked on various types of DAX functions, such as filter, date, logical, text and time intelligence.
Worked in Power View to present the data in graphic format using different visualizations in Power
BI.
Worked closely with the clients to develop effective system solutions to meet their business
requirements.
Lead project teams through all phases of the project lifecycle providing coaching, motivation, and
focus.
Experienced in managing simultaneous engagement, having diverse system & contractual
requirement & completing deadlines.
Leverage project knowledge & client relationship to assist in revenue growth.
Oversee communication with business leads, respective stakeholders and clients as required
regarding deliverables and milestones.
Timeline
Senior Business Support Executive
Brickwork India Private Ltd
05.2018 - 07.2023
Senior Operations Specialist
AXA Business Services
06.2011 - 10.2017
Bachelors of Business Management - Marketing
University of Mysore
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