Jayanth Kumar

Project – Employee Experience Platform (EEP)

Clients – American International Group (AIG), United Parcel Service (UPS), Vattenfall, Renault, LIXIL, MetLife, Linde, Walgreens Boots Alliance (WBA)

Role – Technology Delivery Sr. Manager and Technology Mobilization Lead reporting to Sr. Leadership in Accenture

EEP is a fully digitized HRSD tool built on top of ServiceNow. Some of the core modules include HR Service Portal, Virtual Agent, Case Management, eForms, Knowledge Base, Notifications, SSO, Onboarding Portal, Third party Integrations with Workday, SuccessFactors and other HCM Platforms, Workforce, Concur, Fieldglass, Documentum to provide single point access.

The same EEP is also built on top of Zendesk platform as another HRSD offering with multiple features ranging from custom UI, Configurations, Content, Middleware and System Integrations catering to the needs of midsize enterprises.

Responsibilities:

¨ Played a pivotal role in mobilizing multiple tools & technologies for clients across geographies.

¨ Interacted extensively with Clients, understand business challenges, propose solutions, conduct POCs.

¨ Managed solution development utilizing Cloud Technologies.

¨ Guide Technology teams on the requirements, review functional and technical designs.

¨ Provide extensive support when major challenges were faced with lot of integrations, legacy data migration and BOT replacements during Digital Transformation of existing processes and legacy tools.

¨ Contribute significantly to generate work opportunities and team development.

¨ Challenge others to develop as leaders while serving as a role model and a mentor.

¨ Handled migration of legacy applications to newer platforms and integrations of HR tools/ technologies with various SI tools.

¨ Work and review deliverables, manage changes, resolve/escalate issues in a timely fashion.

¨ Manage other internal organizations including Production Support and Operations.

¨ Identify resources needed, assign individual responsibilities and utilize them to his/her fullest potential.

¨ Suggest areas of improvement in internal processes and generate new perspective or ideas that allow problems to be solved.

Project – Claims Management System (CMS)

Client – Aviva Insurance, UK

Role – Project Manager
CMS is an Insurance Claims solution to support Aviva-Aprea claim division covering claim validation and fulfilment process.

Responsibilities:

¨ As a Project Manager, travelled to UK for process workshop, to understand the as-is process and takeover support.

¨ Identify right tools to fill the gaps identified and propose development architecture.

¨ Coordinate with IO team to enable smooth AO transition and Service Introduction.

¨ Ramp-up a team offshore and identify right people to travel to client location on a long term to play client facing role

Project – Learning Management System (LMS)

Clients – Nokia, HCSC, BOI, Unilever, AVAYA University, Kimberly Clark

Role – Tech Lead

SumTotal Learning Management System (LMS), highly customized to deliver a personalized and continuous learning experience to many Clients and Accenture.

Responsibilities:

¨ As a Tech Lead, travelled to US for presentation.

¨ Handle design and development activities, code reviews.

¨ Extensively involved in building an integration architecture to load foundation data into the LMS from various client systems

¨ Handled Innovation initiatives in Learning Products & Delivery.

¨ Solutioned Delivery Scheduling, Learning Planning, Interview Management System (IMS) and Accenture Operations Shared Services (AOSS) Chatbot.

IMS Won the 2018 Brandon Hall Group Excellence Awards in Technology (Silver) and AOSS chatbot won the Bronze in ML and AI Category in 2020.

• As a Software Consultant at ExpertTech Solutions Pvt. Ltd., USA from Mar 2001 – Apr 2005, travelled to USA and was deployed to many Clients. Worked on many windows and web-based projects utilizing MS Technologies like VB 6.0, ADO, ASP, .NET, SQL Server.

• As a Project Assistant at Indian Institute of Science (IISc), worked in the area of Parallel Processing and Neural Network.