Jayanth Prakash

Experienced professional with a strong foundation in software development and a growing focus on product management. Skilled in team collaboration, customer service, and delivering impactful solutions. Extensive background in mobile and web application development, with deep knowledge of industry trends and emerging technologies. Adept at problem-solving, adapting to changing needs, and driving results. Known for reliability, creativity, and effective communication in cross-functional teams.

NextLeap Product Management Fellowship

Role-Based Access Control (RBAC) System Development

• Spearheaded the development and integration of an RBAC system to manage and enforce permissions across APIs for a multi-company infrastructure split.
• Designed and implemented middleware for real-time policy matching, ensuring precise access control by dynamically validating user roles and permissions at runtime.
• Collaborated with cross-functional teams to define user roles, permissions, and policies, streamlining the authorization process across multiple APIs.
• Developed secure API endpoints, applying industry best practices for authentication, token management, and access control policies.
• Conducted extensive testing and debugging of middleware components to ensure scalability and security in a production environment.
• Led the documentation of RBAC rules, including policy templates and workflows, ensuring easy onboarding for future developers and seamless business alignment.

Client-Facing API Development and Chatbot Integration

• Collaborated with clients like Bajaj and Vodafone to understand their business needs and deliver customized API solutions.
• Built APIs for Bajaj to facilitate the bulk insertion of vehicle data into our systems, optimizing data processing and integration.
• Developed APIs for Vodafone to provide real-time latitude and longitude data of vehicles and stations, enabling enhanced tracking and insights for fleet management.
• Integrated Gupshup's chatbot functionality into existing systems, streamlining user interactions and improving customer support workflows.
• Worked directly with client stakeholders to gather requirements, provide technical guidance, and ensure successful API integration and deployment.

Alert Management System using Azure Function Apps

• Designed and implemented an alert management system utilizing Azure Function Apps to automate and streamline incident alerts across the organization.
• Integrated with Freshservice to facilitate ticket generation, assignment, and resolution tracking, enhancing incident management workflows.
• Developed custom triggers and workflows in Function Apps to process, filter, and route alerts based on predefined business rules and service level agreements (SLAs).
• Worked closely with cross-functional teams to define escalation protocols, ensuring critical incidents were promptly addressed by appropriate personnel.
• Optimized alert processing to reduce false positives and improve overall system responsiveness, contributing to faster resolution times.
• Automated reporting for incident logs and alerts, enabling stakeholders to track metrics and performance indicators through Freshservice dashboards.