Jayanth Vishwanath
Hyderabad,TG
Summary
Proven leader with a track record of enhancing team performance and fostering collaboration at Accenture. Skilled in problem-solving and people management, I've mentored staff to advance their careers while achieving significant performance improvements. Expert in coaching and mentoring, with a focus on achieving results through teamwork and effective communication.
Overview
11
11
years of professional experience
Work History
Team Leader
Accenture
06.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Subject Matter Expert
Accenture
06.2019 - 06.2022
- Mentored junior team members, contributing to their professional growth and development.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Process Associate
Genpact
12.2015 - 05.2017
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Supported management in analyzing process performance data, identifying areas for improvement.
Customer Service Associate
Tata Business Support Services
01.2014 - 05.2015
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased team productivity with effective communication and coordination of tasks.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Education
Bachelor of Science - Computer Engineering Technology
JNTUH
Hyderabad, India06.2019
Intermediate -
Gowtham Jr College
Hyderabad, India05.2017
SSC -
Vivekananda High School
Hyderabad, India05.2013
Skills
- Problem-Solving
- Team Supervision
- Teamwork and Collaboration
- People Management
- Performance Improvement
- Documentation And Reporting
- Leading Team Meetings
- Coaching and Mentoring
- Key Performance Indicators
Languages
English
Hindi
Telugu
Khatri
Timeline
Team Leader
Accenture
06.2022 - Current
Subject Matter Expert
Accenture
06.2019 - 06.2022
Process Associate
Genpact
12.2015 - 05.2017
Customer Service Associate
Tata Business Support Services
01.2014 - 05.2015
Bachelor of Science - Computer Engineering Technology
JNTUH
Intermediate -
Gowtham Jr College
SSC -
Vivekananda High School
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