Jayanth Vishwanath
Hyderabad,TG
Summary
Proven leader with a track record of enhancing team performance and fostering collaboration at Accenture. Skilled in problem-solving and people management, I've mentored staff to advance their careers while achieving significant performance improvements. Expert in coaching and mentoring, with a focus on achieving results through teamwork and effective communication.
Overview
11
11
years of professional experience
Work History
Team Leader
Accenture
06.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Subject Matter Expert
Accenture
06.2019 - 06.2022
- Mentored junior team members, contributing to their professional growth and development.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Process Associate
Genpact
12.2015 - 05.2017
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Supported management in analyzing process performance data, identifying areas for improvement.
Customer Service Associate
Tata Business Support Services
01.2014 - 05.2015
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased team productivity with effective communication and coordination of tasks.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Education
Bachelor of Science - Computer Engineering Technology
JNTUH
Hyderabad, India06.2019
Intermediate -
Gowtham Jr College
Hyderabad, India05.2017
SSC -
Vivekananda High School
Hyderabad, India05.2013
Skills
- Problem-Solving
- Team Supervision
- Teamwork and Collaboration
- People Management
- Performance Improvement
- Documentation And Reporting
- Leading Team Meetings
- Coaching and Mentoring
- Key Performance Indicators
Languages
English
Hindi
Telugu
Khatri
Timeline
Team Leader
Accenture
06.2022 - Current
Subject Matter Expert
Accenture
06.2019 - 06.2022
Process Associate
Genpact
12.2015 - 05.2017
Customer Service Associate
Tata Business Support Services
01.2014 - 05.2015
Bachelor of Science - Computer Engineering Technology
JNTUH
Intermediate -
Gowtham Jr College
SSC -
Vivekananda High School
Similar Profiles
Sam RosenthalSam Rosenthal
Strategy Consultant at AccentureStrategy Consultant at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Nitika JainNitika Jain
MC Delivery Senior Analyst at AccentureMC Delivery Senior Analyst at Accenture
Keerthi Suman VKeerthi Suman V
Senior Support Engineer at Goldman SachsSenior Support Engineer at Goldman Sachs