Jayanthi Dhinakar

• Set and drove the DevOps architecture roadmap for internal developer platform capabilities, aligning with product owners, SREs, and engineering leads.
• Designed and rolled out end-to-end CI/CD pipelines using Jenkins, GitLab, and Pega Deployment Manager, improving release velocity and developer experience.
• Embedded security controls across the SDLC, including SonarQube SAST gates and regular security & production upgrades every two sprints.
• Reduced incident volume from ~200 to 7 by instituting data integrity governance and cross-functional follow-ups with Solution Architects and Product Owners.
• Led zero-touch automation initiatives to eliminate manual overhead, improving reliability and consistency of deployments.
• Managed SRE team operations; facilitated performance testing, capacity assessments, and infra change planning.
• Analyzed monthly infrastructure costs and implemented cost-saving measures (e.g., controlled service runtime) to optimize spend.
• Acted as a subject matter expert advising senior stakeholders on DevOps tooling, platform capabilities, and best practices
• Developed AI use cases utilizing KIRO technology to enhance operational efficiency.

Managed technical aspects of projects to ensure successful execution and delivery.

• Managed budgeting and resource allocation for software development projects, ensuring timely delivery of milestones through optimal resource utilization.
• Led a team of engineers to deliver high-quality software solutions in a timely manner, ensuring customer satisfaction and business growth.
• Provided regular feedback to both junior engineers and senior leadership on individual performance metrics and observations.
• Championed best practices in software architecture, code quality, and testing within the engineering organization to maintain high standards of excellence.
• Optimized application performance through rigorous profiling, benchmarking, and refactoring of critical code components.
• Led development on three simultaneous projects, multi-tasking across several deliverables while remaining in direct control of development paths.
• Collaborated with product managers to define project requirements, aligning engineering efforts with specific business goals.
• Promoted a culture of innovation within the team by encouraging experimentation with new tools and techniques.
• Mentored junior software engineers, providing careful guidance of development strategies and education on innovative development techniques.
• Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
• Increased overall team productivity through continuous process improvement initiatives and effective resource allocation.
• Resolved critical production issues quickly and effectively by leading incident response efforts during system outages or security breaches.
• Managed software release cycles with careful planning, coordination, and communication across various departments.
• Coordinated with human resources on recruitment efforts to attract top talent in the software engineering field, contributing to a highly skilled and diverse team.
• Collaborated with cross-functional teams to integrate specific features into finished products.
• Streamlined deployment processes by automating build pipelines and leveraging modern infrastructure-as-code practices.
• Implemented robust cybersecurity measures to protect sensitive data and maintain compliance with industry regulations.
• Negotiated contracts with third-party vendors for software services, balancing cost savings and quality assurance considerations.
• Implemented rigorous testing protocols to identify and rectify software bugs, improving overall software stability and user experience.
• Streamlined software deployment processes, reducing release times and enhancing client satisfaction.

• Led story grooming, design planning, and estimation to facilitate project alignment; established service management tools and CI/CD pipelines for efficient deployment.
• Led story grooming, design planning, and estimation; set up service management tools and CI/CD pipelines.
• Integrated Pega applications with third-party systems via SOAP/REST APIs, defining CI/CD and branching strategies to streamline repository management.
• Provided daily production support and trained end users on newly developed applications.
• Controlled costs to keep business operating within budget and increase profits.
• Built high-performing teams through targeted recruitment, onboarding, and talent development initiatives, enhancing team capabilities.

• Led L1/L2 operations with a team of approximately 30 resources; provided technical training and resolved issues promptly.
• Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.

• Delivered end-to-end application support from development through production; owned resolution of critical, high-priority incidents.
• Conducted POR and RCA, coordinating with vendors and internal tech teams to resolve complex issues effectively.
• Led a 10-member team; hired, trained, and mentored talent; prepared client presentations and lifecycle upgrade estimates.
• Developed shell/PLSQL scripts to extract live data for reconciliation/audit and to provide immediate workarounds for urgent issues.
• Championed the adoption of ITIL best practices within the support team, driving consistency in processes and improved service delivery.
• Established strong working relationships with clients to enable swift collaboration during critical situations requiring external assistance.
• Developed custom scripts to automate routine tasks, reducing time spent on manual processes while improving overall efficiency.
• Assisted client with migration projects ensuring seamless transition between systems with minimal disruption to daily operations.
• Coordinated root cause analysis exercises following major incidents resulting in the implementation of preventive measures that decreased future occurrences.
• Improved application performance by identifying and resolving bottlenecks, optimizing code, and implementing best practices.
• Collaborated with cross-functional teams to develop, test, and deploy new features and improvements to existing applications.
• Contributed to quality assurance efforts by reviewing test plans and analyzing results to identify areas for improvement in application performance or user experience.
• Ensured optimal application functionality by coordinating with software development teams on bug fixes, patches, updates, and releases.
• Proactively identified common issues and created relevant documentation, reducing support ticket volume and enhancing user experience.