JAYANTHI SUBRAMANIAN
Client Relationship Manager
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Senior Manager - Account Management
Yatra for Business Pvt Ltd
07.2023 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager -Account Management
Yatra For Business Pvt Ltd
04.2018 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager - Account Management
Uniglobe ATB
1 2017 - 03.2018
- Managed the business relationship between Uniglobe ATB and key clients
- Providing Travel Business analysis for Key corporate on regular basis
- Providing solution to the issues related to operation, visa and Finance highlighted by Corporate
- Regular visit to Corporate client with Key stake Holders.
Sales Executive
Qatar Airways
04.2016 - 10.2016
- Managing sales, increasing sales growth and driving sales initiatives in order to achieve business goals at Qatar Airways Chennai and developing business for Qatar Airways with corporate/ Trade partners
- Administering customer centric operations of corporate and retail market & ensuring customer satisfaction by achieving delivery & service quality norms
- Attending to clients' complaints of corporate and trade partners and undertaking steps for effectively resolving them
- Organizing and executing area sales business plans on visit and visiting the corporate/trade partners, follow-up and calls
- Conducting periodical review with TMC and Corporate Accounts.
Manager Key Account
FCM Travel Solutions India (P) Ltd.
- 03.2016
- Managed the business relationship between FCM and given clients
- Bagged new opportunities, forecasted future activity, expanded service offering, and explored new opportunities within existing clients/new clients
- Implemented strategic business goals, strategy development, planning and reporting; developed client specific plans of identified areas of business to target, contact matrix and targeted approach
- Steered efforts in identifying key accounts for potential business development towards high value customers & strategically securing profitable business
- Shouldered the responsibilities of:
- Retaining & developing national accounts and identifying potential incremental business opportunities
- O Conducting periodical review with clients about their business trend and customer feedback survey to ensure complete satisfaction and continuous flow of business
- O Identifying customer impacting issues, working out and implementing solutions & process improvements to increase customer satisfaction rate
- O Occupying key position in steering end-to-end operations of processes and timely delivery as per desired TAT
- O Leading customer relation operations ensuring maximum customer satisfaction by providing quality service and ensuring adherence to service quality norms.
Senior Travel Consultant
FCM Travel Solutions India (P) Ltd.
- 08.2012
- Extended complete travel solution and quality service for multi-national corporate clients of various domains such as BPO, Software, Telecommunications, High Commissions and so on
- Steered efforts in drawing travel plan, itineraries for clients and providing cost effective & customized travel solutions to total client satisfaction
- Contributed in leading complete visa requirements for all countries.
Travel Consultant
FCM Travel Solutions India (P) Ltd.
- 08.2009
- Extended complete travel solution and quality service for multi-national corporate clients of various domains such as BPO, Software, Telecommunications, High Commissions and so on
- Steered efforts in drawing travel plan, itineraries for clients and providing cost effective & customized travel solutions to total client satisfaction
- Contributed in leading complete visa requirements for all countries.
Asst. Manager Reservation
Transworld Travels Ltd.
01.2006 - 01.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved relationship with Travel partners by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Counter Supervisor
Transworld Travels Ltd.
01.2003 - 01.2005
- Enhanced Travel Agents satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with management to develop and implement strategies for improving overall counter performance.
- Trained associates on product specifications, counter organization and sales.
- Assisted in the hiring process by interviewing potential candidates and providing feedback to management on their suitability for the role.
Counter Staff
Ranads Travels
01.2000 - 01.2002
- Resolved customer complaints professionally, maintaining a positive brand image.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
- Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
- Collaborated with team members to provide seamless service.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Participated in staff meetings to discuss ways of improving overall customer experience and operational efficiency.
Education
IATA Foundation -
Montreal
B.Com. - undefined
APEX
KAM Training in Skills Development - undefined
KAM Basic Training - undefined
Boot Camp - undefined
AMADEUS(Reservation Training) - undefined
Bangalore
AMADEUS (CRS) - undefined
Chennai
Skills
Presenter
Change Agent
Communicator
Motivator
Negotiator
Passportdetails
T4301295, 04/24/29
Personal Information
Date of Birth: 01/19/77
Languages
Tamil
Hindi
Hindi
Timeline
Senior Manager - Account Management
Yatra for Business Pvt Ltd
07.2023 - Current
Manager -Account Management
Yatra For Business Pvt Ltd
04.2018 - 06.2023
Sales Executive
Qatar Airways
04.2016 - 10.2016
Asst. Manager Reservation
Transworld Travels Ltd.
01.2006 - 01.2007
Counter Supervisor
Transworld Travels Ltd.
01.2003 - 01.2005
Counter Staff
Ranads Travels
01.2000 - 01.2002
Manager - Account Management
Uniglobe ATB
1 2017 - 03.2018
Manager Key Account
FCM Travel Solutions India (P) Ltd.
- 03.2016
Senior Travel Consultant
FCM Travel Solutions India (P) Ltd.
- 08.2012
Travel Consultant
FCM Travel Solutions India (P) Ltd.
- 08.2009
IATA Foundation -
Montreal
B.Com. - undefined
APEX
KAM Training in Skills Development - undefined
KAM Basic Training - undefined
Boot Camp - undefined
AMADEUS(Reservation Training) - undefined
Bangalore
AMADEUS (CRS) - undefined
Chennai
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