Jayanth Kumar Bandi
Manager L9, Fraud Transformation (Strategy & Transformation)
Summary
Experienced professional in fraud prevention, operational management, and team leadership. Proven track record of driving business impacts through process improvements and strategic initiatives. Skilled in investigation, risk management, and project delivery. Collaborates effectively with cross-functional teams and stakeholders to achieve organizational goals. Talented manager with expertise in team leadership, planning, and organization. Equips employees to handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
21
21
years of professional experience
Work History
Manager (L9), Fraud Transformation
Synchrony International Services Pvt Ltd
6 2017 - Current
- Led transformational projects focused on fraud prevention and operational efficiency, driving significant business impacts
- Managed a team of specialists responsible for investigating fraudulent activities and taking appropriate actions to protect the organization
- Good command on Customer Service Operations and Project Management with an exposure towards Credit cards, Payroll, Finance, HR workday, PeopleSoft and Client Onboarding Conversion
- Involve in recruitment process, conduct yearly appraisal, set up goals for the team members on workday
- Provide inputs or lead work-streams related to of business planning, forecasting, and budgeting
- Establish checks and controls to ensure optimal delivery, people development, and customer satisfaction while working closely with internal enabling teams to drive effectiveness in operations, delivery, recruitment, and learnings
- Proactively ideate and implement solutions that increase effectiveness, efficiency, and transforming operating models while contributing to strategic initiatives
- Publish daily/weekly/monthly metrics and KPIs to PRD Senior Management
- Ensuring all SOP documents are up to date and changes if any are incorporated in timely manner
- While QA practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment
- Effectively listen to issues and assess the underlying client need in order to provide a resolution in a timely and accurate manner
- Inspire trust & credibility among team members, business clients and other stakeholders through highest level of personal integrity & Ability to influence and negotiate across all levels for a mutually positive outcome Collaborates well across different functional areas
- Proven leadership skills with the ability to manage expectations and competing priorities, be enthusiastic, have willingness to adapt in a fast-paced environment, understand sense of urgency, be effective under pressure
- Responsible for Coordinating with Clients in requirement Gathering, pre-sales activities, estimating, scheduling, planning, and Delivery
- Consistently exceeded service levels and targets, reducing bad debt and maintaining performance metrics at expected levels
- Implemented process improvements to enhance quality, productivity, and customer experience
- Provided continuous closure of performance feedback loops, developing the skills and careers of team members
- Collaborated with internal stakeholders and technical teams to prioritize feature needs for investigation tool sets
- Demonstrated timely delivery of projects to support the team and department vision.
Assoc. Asst Manager (FTCI)
Franklin Templeton Intl. India Serv.
05.2005 - 06.2017
- Enhanced middle office trade support, processing, and reconciliation for over 250 global banks, pension funds, and high net-worth individuals
- Improved middle office trade support by 20% and expanded client coverage by 30%
- Ensured thorough due diligence, research, analysis, and documentation of transactions
- Managed critical breaks to achieve 100% accuracy
- Collaborated with the tech team to reduce post-settlement reconciliation breaks by 60%
- Reviewed team activities, performed balance sheet reconciliations, and provided analytical commentary
- Provided post-implementation support and coordinated process improvement opportunities
- Demonstrated effective client service and sensitivity in handling queries
- Investigated and escalated critical breaks to senior management, ensuring 100% accuracy
- Implemented root cause analysis strategies to streamline processes
- Delivered advanced analytical and statistical solutions for various projects.
Phone Banking Officer
ICICI Bank Ltd, Hyd India
02.2004 - 04.2005
- Took inbound and outbound calls to interact with customers on tracking receivables using established call protocols
- Self-starter with the demonstrated ability to take initiative and can proactively identify issues/ opportunities & provide recommend actions.
Education
MBA - Finance
Vijaya PG College
Hyderabad, India 04.2001 -
Bachelor of Science - Mathematics And Computer Science
Vivek Vardhini Day College
Hyderabad 04.2001 -
Skills
Agile Software Development
Business Process Mapping
Internal Audit
Risk Management
Scrum Methodology
Stakeholder Management
Tableau Software
Change Management
Customer Experience
Fraud Prevention
Collections
Account Reconciliation
Timeline
Assoc. Asst Manager (FTCI)
Franklin Templeton Intl. India Serv.
05.2005 - 06.2017
Phone Banking Officer
ICICI Bank Ltd, Hyd India
02.2004 - 04.2005
MBA - Finance
Vijaya PG College
04.2001 -
Bachelor of Science - Mathematics And Computer Science
Vivek Vardhini Day College
04.2001 -
Manager (L9), Fraud Transformation
Synchrony International Services Pvt Ltd
6 2017 - Current
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