Jayanth Kumar Surishetty
Hyderabad
Summary
Demonstrated ability to lead teams by providing coaching and feedback on employee performance, fostering an environment of professional development. Ensured compliance with safety regulations while monitoring daily workflows to uphold established policies and procedures. Conducted weekly staff meetings to address project updates and collaboratively develop strategies for problem solving and conflict resolution. Effectively resolved customer complaints, contributing to enhanced customer satisfaction through exceptional service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Concentrix
Hyderabad
02.2020 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
Operations Representative
Concentrix
Hyderabad
04.2017 - 05.2019
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) -
Narayana Jr College
Hyderabad Skills
- Employee training
- Performance management
- Conflict resolution
- Regulatory compliance
- Workflow monitoring
- Team building
- Project management
- Effective communication
- Coaching and feedback
- Problem solving
- Quality assurance
- Key performance indicators
Languages
English
First Language
English
Proficient (C2)
C2
Certification
- ILM Certified team leader
Timeline
Team Leader
Concentrix
02.2020 - Current
Operations Representative
Concentrix
04.2017 - 05.2019
Some College (No Degree) -
Narayana Jr College