JAYANT PRAJAPATI
Indore
Summary
Results-driven Fraud Risk and Financial Crime professional with 3+ years of experience in Fraud Risk Management (FRM), Transaction Monitoring, AML/KYC compliance, and dispute resolution within leading banking institutions. Strong expertise in investigating fraud alerts, analyzing modus operandi, coordinating with sponsor banks for reversals, and liaising with Legal and RCU teams for fraud recovery actions. Experienced in handling card, UPI, and payment-related fraud cases in line with RBI and FIU-IND regulations. Proficient in advanced MS Excel, MIS reporting, and risk analytics. Recognized for SLA adherence, audit readiness, and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager - Financial Crime & Prevention (AML / Transaction Monitoring)
ICICI Bank Ltd
Indore
05.2023 - Current
- Investigate fraud alerts and disputes received through FRM systems and customer service channels, ensuring timely closure within defined SLAs.
- Conduct detailed analysis of customer transaction patterns to identify suspicious activity, fraud trends, and emerging modus operandi.
- Handle card, UPI, and digital payment fraud cases and coordinate with sponsor banks for transaction reversals and chargeback processing.
- Initiate account blocking, debit freeze, lien marking, and preventive actions in confirmed fraud scenarios.
- Liaise with Legal and RCU teams for fraud recovery, escalations, and regulatory complaints.
- Prepare and escalate STRs and SARs in accordance with RBI and FIU-IND guidelines.
- Contribute to enhancement of fraud rules and monitoring parameters to strengthen fraud detection controls.
- Support audit requirements and ensure complete documentation for compliance reviews.
- Ready to travel for field investigations and fraud-related operational requirements.
Wealth Relationship Manager
ICICI Bank Ltd
06.2022 - 05.2023
- Managed high-value Wealth, GPC, and NRI customer portfolios ensuring compliance with banking regulations.
- Monitored transactions and identified early fraud indicators and suspicious behavioral patterns.
- Resolved escalated customer disputes and complaints while maintaining regulatory and operational accuracy.
- Analyzed financial data, credit reports, and transaction history for risk assessment and creditworthiness evaluation.
- Coordinated with cross-functional teams to ensure seamless account operations and risk mitigation.
- Trained and mentored junior team members on compliance procedures, fraud indicators, and customer handling standards.
Education
B.Sc. - Mathematics Hons
Rabindranath Tagore University
Intermediate -
ISC Board
High School -
ICSE Board
Skills
- Fraud Risk Management (FRM)
- Card and UPI Fraud Investigation
- Chargeback and Dispute Resolution (VISA / Mastercard / NPCI workflows)
- Transaction Monitoring and Alert Review
- STR / SAR Preparation and Escalation
- AML / KYC / CFT Compliance
- Account Blocking, Debit Freeze and Lien Marking
- Sponsor Bank Coordination and Fund Reversal
- Legal and RCU Liaison Handling
- Modus Operandi Analysis and Root Cause Identification
- Regulatory Compliance (RBI, FIU-IND)
- Advanced MS Excel (VLOOKUP, XLOOKUP, Pivot Tables)
Certification
Certified in AML-KYC Compliance – Vskills
Accomplishments
Best Service Ambassador Award, 05/01/23, Awarded for maintaining high accuracy, SLA adherence, and quality standards while handling customer disputes and escalations in a high-volume banking environment.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Manager - Financial Crime & Prevention (AML / Transaction Monitoring)
ICICI Bank Ltd
05.2023 - Current
Wealth Relationship Manager
ICICI Bank Ltd
06.2022 - 05.2023
B.Sc. - Mathematics Hons
Rabindranath Tagore University
Intermediate -
ISC Board
High School -
ICSE Board