Jayapooja R

• Monitored the performance metrics such as Customer satisfaction, on time service responsiveness, on target
• My role also contained receiving and responding to approvals and notification.
• Coordinate with various departments and external vendors to ensure timely delivery of products or services.
• Scheduled tasks, assign responsibilities, and evaluate team performance.

• Handled decipher project as survey programmer at complexity level 2 on adhoc
• Handled monthly tracker projects and copyover projects and produced link with high quality
• Maintained a team on training about link testing delivery on time and excelled them on board
• Performed quality assurance testing on surveys to assess factors such as time required, clarity and other metrics
• Monitored efforts to translate surveys into multiple languages, confirming linguistic accuracy with external consultants
• Drafted data checking procedures to detect and eliminate discrepancies and errors in collected data

• Worked with customers to understand needs and provide excellent service
• Showed excellence in delivering quality links to client by playing a major part in IQA team
• Came across 5000+ links and provided the best when comes to link checking
• Attended training session on dimensions tool.

Started my carrier as an associate analyst worked on GSK study.

• Was able to work as a multiplayer by doing my job as a Survey programmer, QA and playing my job as an internal PM.