JAYAPRAKASH J

Company overview: Zoetis Inc. It is a global leader in animal health, dedicated to advancing care for animals through innovative medicines, vaccines, diagnostics, and technologies.

Handled and resolved incidents and service requests raised via ServiceNow and Jira, maintaining detailed documentation and resolution steps.

Performed data updates, user management, and configuration changes in Salesforce as per business requirements.

Collaborated with cross-functional teams to troubleshoot and resolve technical issues.

Managed operational changes and resolved defects, including updates to configurations, custom labels, translation workbench, and minor LWC enhancements to support changing business needs.

Designed and delivered tailored Salesforce solutions, primarily within Sales Cloud and Service Cloud environments.

Proficient in Salesforce administration tasks, such as managing objects, data models, user access, security settings, and creating advanced reports.

Experienced in setting up custom metadata, custom settings, page layouts, and building apps using Lightning App Builder.

Strong problem-solving and analytical skills with the ability to interpret data and identify actionable trends.

Skilled at understanding complex business processes and converting them into effective, scalable Salesforce solutions.