JAYAPRAKASH V

• Dealing with email requires
• Handling customer queries and complaints
• Resolve the customer issues through Calling, mailing and live chat.

● Office Management: Manage day to day administrative work including vendor management, office supplies, office security and support staff management to upkeep the office

● Housekeeping management- Ensuring proper hygienic of the office premises, safety measures of the employees, quarterly pest control, maintain routine & weekly check lists.

● Catering management: work with food vendors to ensure safe, hygienic, tasty food at competitive cost for employees

● Assets management- Managing various assets like laptops, data cards, desktops, etc.

● Responsible for providing administration related information and supervising administrative activities like general admin, verification of stationery stock, petty cash, courier, florist, pest control, housekeeping, etc.

● Cab Transportation/ Fleet management - Manage the fleet as per the shifts and should be able to manage entire cab transportation requests effectively.

● Event Management: Have an expertise of handling team building events and other events like Annual offsite, family day event, board meets and stakeholder management. Shall be a SPOC for all event, meetings, conferences,

● Hotels and flight booking: Negotiate & finalize the hotel / flight rates as per the company budget

● Act as first point of contact for employees on Admin related activities.

● Invoice Processing/ Vendor management.

• Office management, housekeeping management, catering management, assets management, transportation management, event management, hotels and flight booking, invoice processing, vendor management, new joiner/exit coordination with HR.
• Scheduled staff and monitored resource allocation to provide optimal coverage and service.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

• Explained collection policies, procedures, and processes clearly to customers.
• Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
• Provided customer service to resolve issues related to overdue accounts.
• Received payments and posted amounts to customer accounts.
• Recorded information about status of collection efforts.
• Assisted customers with understanding their payment options.
• Completed day-to-day duties accurately and efficiently.