Jayaraj K

Projects- Microsoft and US Bank

• Responsible for handling customer issues related to ADO(Azure DevOps Organization) via ICM tool
• Triggering and maintaining the deployment of the CICD pipeline at the start of each sprint and keeping an eye on the Jarvis dashboard to ensure that deployments go well.
• Collaborating with Client Microsoft FTE to fix the customer issues.
• Creating MS support request whenever necessary and follow up to get it resolved.
• Used KQL for log analysis and find out the customer issues
• Deleting Azure resources based on user request.
• Handling Cosmos DB Quota request and manage Throughput.
• Part of L2 Cloud infra operation team and handling all incoming tickets related to Cloud Infra.
• Provide infrastructure support within US bank Azure and AWS environments.
• Delivery and support of IAC via terraform
• Monitoring AppDynamics Dashboard for all the critical US bank applications and taking necessary actions against alerts generated.
• Provide support for Azure/AWS infrastructure, Terraform pipelines, and monitoring via AppDynamics and Splunk, Moogsoft
• Troubleshooting on Terraform pipeline issue related to Cloud infrastructure.
• Knowledge on GitLab, jira and Jenkins
• Performing JVM and IIS restart in all the environments based on application team requirements.
• First level troubleshooting on Kubernetes related issues

• Installing, Administrating and deployment of Windows servers.
• Managing user account lockout issues and initial level user device configuration
• Managing user roles, enabling MFA and Configuring Okta
• Remote login to user machines to troubleshoot, monitor and deploy applications
• Worked on Exchange online, Creating DL and shared mailbox and adding or deleting users from DL
• Helping users with their issue regarding outlook, Skype for business, One drive, Teams, Mail flow
• Raising Vendor Cases if required.
• Troubleshooting mail flow issues
• Manage IT support specialist to provide user-level support, including software installation, account management, system configuration etc
• Experience on ticketing tool like Service Now and Fresh Service
• Managing user folder access rights, storage allocations & security level permissions.
• Responsible for resolving day to day hardware and software issues including BYOD devices
• Corporate environment supports several technologies such as CISCO IP Communicator, Global Protect VPN, AT&T and configuring Okta verify or YubiKey (MFA)
• Part of multiple Migration process (VPN migration, Windows Migration)
• Provide end to end travellers support and configuring the travel applications Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus.
• Recipient of the 2022 PACESETTERS award in recognition of outstanding contribution

• Installed and configured PMS applications to enhance operational efficiency.
• Configured OXI interfaces including Synexis, TravelClick, and Sabre for seamless integration.
• Executed data flow tests across multiple OXI interfaces to ensure reliability.
• Provided training sessions to clients on interface usage and troubleshooting procedures.
• Configured remote servers, printers, and shared folder access as prerequisites for PMS applications..
• Set up VPN connections and conducted first-level troubleshooting for network issues.

• Managed Exchange Online users, including creating, modifying, and deleting shared mailboxes.
• Utilized CA Service Desk and Service Now for incident and change management.
• Installed and configured high-end servers such as HP ProLiant and Dell PowerEdge series.
• Configured and managed Windows Server 2008 R2, 2012, and 2016 environments.
• Coordinated with vendors to resolve issues per SLA, ensuring timely escalations when necessary.
• Troubleshot desktops, laptops, and IT peripherals, ensuring optimal performance.
• Diagnosed hardware problems and replaced defective components as needed.
• Configured and troubleshot network-related issues, including printers and smart card services.

• Used BMC Remedy for ticketing; resolved Outlook, FTP, proxy, internet, and POS device issues
• Managed software installations, backup and recovery, VIP user coordination
• Assisted with system performance, user profile, and client application troubleshooting