Jayaraj VS
IT Manager
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
6
6
Certifications
Work History
Assistant IT Officer
Princess Cruises
09.2022 - Current
- Responsible for troubleshooting all shipboard workstations & applications
- Maintain inventory via asset management tools
- Assist the IT Officer with carrying out time sensitive tasks such as printing of cruise cards for guest
- Responsible for the transport and security of the embarkation computer equipment
- Assist shoreside IT with application deployment, upgrades, and troubleshooting
- Turnaround day operations to ensure system uptime and accountability
- Handling Vision line software for programming door locks for crew and guests
- Monitor ship wireless network to ensure maximum up time
- Troubleshoot and maintain all network cabling
- Set up desktops and laptops and all types of mobile devices, Printers, Micros and POS
- Creating drydock plan ahead and making sure everything is documented
- Maintain the onboard Data Centers in an organized structured manner
- Successfully completed dry dock on Diamond Princess
- Perform regular backups of all server based systems
- Instruct users in basic handling routines and provide occasional user training for new applications
- Working with Airwatch VM in enrolling mobile devices and tablets and assigning them to proper groups
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
IT Manager
Aitsun Technologies
01.2021 - 01.2022
- Internet Router & Access Points configuration
- Windows Server and Network Installation & configuration
- Wi-Fi Router Maintenance and Configuration
- USB Printer, Network Printer installation & configuration
- Normal PC Installation & configuration
- Windows Domain controller on server
- Maintaining Mail Domain
- Maintaining Biometric Time Attendance & Access control software configuration
- DVR, NVR (CCTV) installation & configuration
- Outlook configuration and troubleshooting
- Network security and configuration
- Windows server backup and restore
- Active directory user account setup
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Senior System Administrator and Business Development
Grizzly Nutrition
01.2015 - 01.2020
- Attending customer calls, chats and mails
- Creating shipment for our product to Amazon warehouse
- Collecting GST bills for both purchase and sales invoice
- Creating sales report on monthly basis and reporting to MD
- Troubleshooting system, printer and network related issues
- Creating banner using photoshop for online promotion on Amazon
- Creating content for product website and on product page
- USB Printer, Network Printer installation & configuration
- Normal PC Installation & configuration
- Outlook configuration and troubleshooting
- Completed reports detailing network and systems performance and downtime issues.
- Worked with users to determine areas of technology in need of improved usability.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Team Leader
Glowtouch Technologies
01.2012 - 01.2013
- Attending to the escalations from the technical support team
- Acting as focal point for the team by handling various activities simultaneously such as Training new employees, preparing the Training Documentation, handling queries and attending calls with the team to learn some process change and then training the other team members on the same
- Accurate and timely processing requests
- Employee Training and Development
- Data analysis and reporting
- Manage the high volume of work with accuracy supporting the quality team along with the Manager in various activities
- Ensuring organization's personnel policies and procedures
- Managing staffing
- Visualize problems and opportunities within the team
- Ensuring proper streamlining of the process
- Employee Performance Management
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Technical Support Engineer
Mphasis an HP Company
01.2010 - 01.2011
- Troubleshooting and Problem Solving
- Hardware and Software Installation
- Operating System Configuration and Support
- Network Connectivity and Troubleshooting
- Active Directory Administration
- Remote Desktop Support
- Hardware and Software Upgrades
- Virus and Malware Removal
- Troubleshooting VPN related issue at desktop level
- Installation, Configuration & troubleshooting of Outlook/ Mail Client
System Administrator
Shree Devi College
01.2009
- Maintaining system
- Troubleshooting any reported problem
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance
- Create file systems
- Install software
- Ensuring data is backed up on a regular basis using Backup Exec software and managing recover policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
Education
Canara College
Mangalore, India 04.2001 - 01.2006
Information Technology Engineer -
IIHT
Mangalore, India03-2007
Skills
Network Management
Hardware and Software support
Virtualization
Active Directory and system administration
IT asset management
Project management
Customer service
Internet Router & Access Points configuration
Windows Server and Network Installation & configuration
Wi-Fi Router Maintenance and Configuration
USB Printer, Network Printer installation & configuration
Normal PC Installation & configuration
Windows Domain controller on server
Maintaining Mail Domain
Maintaining Biometric Time Attendance & Access control software configuration
DVR, NVR (CCTV) installation & configuration
Outlook configuration and troubleshooting
Network security and configuration
Windows server backup and restore
Active directory user account setup
Certification
VMware vSphere 8x Professional
Recognition
- Nominated as the employee of the month on Diamond Princess.
- Recognized by Corporate IT officer for highest IT documentation submission.
- Appreciation by ART department for fixing their network and POS system on Grand Princess.
Timeline
Assistant IT Officer
Princess Cruises
09.2022 - Current
IT Manager
Aitsun Technologies
01.2021 - 01.2022
Senior System Administrator and Business Development
Grizzly Nutrition
01.2015 - 01.2020
Team Leader
Glowtouch Technologies
01.2012 - 01.2013
Technical Support Engineer
Mphasis an HP Company
01.2010 - 01.2011
System Administrator
Shree Devi College
01.2009
Canara College
04.2001 - 01.2006
Information Technology Engineer -
IIHT