Jayaraju S
Mysore
Summary
Dynamic operations leader with extensive experience at WeP Solutions Ltd, excelling in vendor management and cost reduction strategies. Proven track record in training and developing teams, enhancing customer satisfaction, and optimizing procurement processes. Adept in Oracle ERP and skilled in negotiation, driving significant improvements in operational efficiency.
Overview
14
14
years of professional experience
Work History
Sr. Manager - Operations
WeP Solutions Ltd
09.2021 - Current
- Managing 10 warehouses & 28 executives across India
- Training & Development of Executives
- Performance tracking & incentive programs
- Procurement cost optimisation
- Supplier relationship
- Quality Assurance & Inventory Management
- Vendor Audits & Vendor rating.
Manager - Operations
WeP Solutions Ltd
04.2020 - 08.2021
- Responsible for Planning, purchase & logistics (Inbound, Outbound & Reverse)
- Vendor Management (domestic & International) & Vendor rating
- Internal stock & Process audits
- Experience in Oracle ERP system for Order Processing, Inventory management & Purchase.
Customer Experience Manager
WeP Solutions Ltd
04.2019 - 03.2020
- Direct customer engagement with 30 top priority corporate customers which contribute to 40% of total revenue.
- Escalation Handling, follow-up till closure.
- Monthly meeting with all customers.
- Measuring the customer experience through periodic survey.
- CSAT Score.
- Quarterly face to face meeting with all these customers & presenting performances & SLA reports with these customers.
Product Manager
WeP Solutions Ltd
12.2015 - 03.2019
- Techno-commercial role.
- Post-sales and pre-sales support for a specific product.
- Overall Service Delivery
- Product & Spare parts pricing.
- AMC billing & collection - Maintained 100% collection throughout.
- Direct customer interaction for AMC sales, billing & collection.
Product Specialist
WeP Solutions Ltd
11.2011 - 11.2015
- Technical support for Line Matrix & Dot Matrix Printers.
- Single point of contact for all technical queries across the country.
- Handled more than 10queries everyday.
- Product Testing & development.
- Analyzed customer feedback to inform product development strategies.
- Provided training and support to sales teams on product specifications and benefits.
- Created & distributed technical documents for easy servicing at field.
Education
BE - Electronics & Communication Engineering
The National Institute of Engineering
Mysore06.2011
Skills
- Negotiation and conflict resolution
- Analytical thinking
- Rapid learning
- Risk management
- Interpersonal communication
- Leadership and training
- Solution-oriented mindset
- MS Excel proficiency
- Presentation skills
- Oracle database management
- Training expertise
- Process orientation
- Strategic planning
- Goal orientation
- Time management abilities
- Cost reduction strategies
- Financial management skills
- Organizational skills
Languages
English - proficient
Hindi - proficient
Kannada – proficient
Tamil - amateur,
Telugu - amateur
Hobbies and Interests
- Cooking
- Movies
- Tennis
- Badminton
- Swimming
Personal Information
Family man married to Usharani & blessed with a son Yoshith. Average build with 5feet 11inches height & 75kg weight.
Morning person, overthinker.
Timeline
Sr. Manager - Operations
WeP Solutions Ltd
09.2021 - Current
Manager - Operations
WeP Solutions Ltd
04.2020 - 08.2021
Customer Experience Manager
WeP Solutions Ltd
04.2019 - 03.2020
Product Manager
WeP Solutions Ltd
12.2015 - 03.2019
Product Specialist
WeP Solutions Ltd
11.2011 - 11.2015
BE - Electronics & Communication Engineering
The National Institute of Engineering