JAYARAM
Chennai
Summary
I am a proficient senior support leader with a strong focus on driving business success and personal career growth. With extensive experience in case management, data analysis using SQL and Excel, and leadership roles. My expertise in case management, providing top-notch communication, employee and customer/client support, and leadership abilities positions me as a valuable asset for any team. I am eager to contribute to organizational growth while continuing to develop my own professional journey.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior associate Employee relations
Amazon Development Centre
Bangalore
11.2021 - 08.2022
- Assist in making decisions within established procedures that balance the needs of the employee of USA and company as HR support for FC Associates within the policies.
- Taking responsibilities of Employee relations updating profile and taking steps via Tickets and internal tools.
- As an HR support professional, I specialize in resolving internal investigations with HR and timecard correction.
- Investigating on the case and Creating an SIM ticket to DLS for LOA, Accomodation and FMLA cases etc and coloborate internal teams for queries.
Operations Specialist Amazon Seller support
Sutherland Global Services
Chennai
07.2020 - 07.2021
- Assist in making decisions within established procedures that balance the needs of the company regards to the seller onboarding, updating profile and support to US/ CA/ IN within SLA's.
- Assist the sellers of Amazon in support for various time zones via Amazon Internal tools and collaboarting with internal global teams.
Quality Analyst- Amazon CS Internet
Sutherland Global Services
Chennai
05.2019 - 07.2020
- Analyzes risk areas and identifies solutions to meet customer's satisfaction for their orders, billing, payments, refunds, Escalations and communicate as customer centric via Chat, calls, email and tickets for USA and IN.
Education
MBA - Business Administration And Management
SRM Institute of Science & Technology
Chennai, Tamilnadu05-2026
B.E - Mechanical Engineering
PERI Institute of Technology
Chennai, TamilNadu06.2018
Skills
- Leadership experience
- WFM
- Case Management
- Customer satisfaction
- Problem-solving abilities
- Investigative skills
- Leave management
- Time management
- Flexibility
- AHT
- Fast learner
- Confidentiality and Ethical Handling
- Kronos
- Real-time monitoring
- LOA
- Troubleshoot
- Communication
- Technological Proficiency
- Multitasking
- Sales support
- CRM
- E-commerce
- Employee relations support
- KPI
- Client support
- HR support
- Analytical thinking
Certification
Google Data Analytics Professional Certificate
Accomplishments
- Meet all the KPI and been excellent at Quality at previous and present Organisations.
- Team lead at sales high period assisting 12 Junior associates on a team.
Languages
- English, Full Professional Proficiency
- Tamil, Native or Bilingual Proficiency
Timeline
Senior associate Employee relations
Amazon Development Centre
11.2021 - 08.2022
Operations Specialist Amazon Seller support
Sutherland Global Services
07.2020 - 07.2021
Quality Analyst- Amazon CS Internet
Sutherland Global Services
05.2019 - 07.2020
MBA - Business Administration And Management
SRM Institute of Science & Technology
B.E - Mechanical Engineering
PERI Institute of Technology
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