Jayaram Bugidi

- As a Specialist, my core responsibility is to identify the Abuse patterns across all Amazon market places and understand business/customer ideas/thoughts to prepare a roadmap which prevent the abusers from making illicit profits and cause bad debt to Amazon.

- Went above and beyond the standard SOPs & challenges the status quo to improve process and help in Bad debt reduction programs.

- Worked on special project Promo code abuse where I contributed to huge savings and big number of bad actor closures.

- Worked as Primary workflow POC for ARM team working on concessions level reports handling and sharing the weekly workflow to the investigators.

- Worked on report development experiment where i analyzed and shared the weekly analysis with the stake holders and business analyst's which led to the report improvement.

- Assisted in training needs and support peers with best practices & knowledge transition.

- Responsible for supporting the company to develop business relationships with clients, as well as exceed annual targets.

- Training new hires on process knowledge and skills.
- Developing new ideas to improve customer relationships.

- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.